Language Access Specialist (Per Diem)

Mosaic Community Health•Bend, OR

About The Position

The Language Access Specialist is a bilingual healthcare interpreter that facilitates communication between English speakers and LEP (Limited English Proficient) individuals by interpreting messages accurately and faithfully. This position works in partnership with all clinical teams (medical, dental and pharmacy) to successfully provide quality care for patients. This position coordinates with the care team to assure the effective delivery of interpreting services that meet the patients’ needs and contributes to maintaining the patient's health care record through careful, accurate and complete documentation of the elements under their responsibility. The Language Access Specialist may translate written documents as needed and provides sight-translation of relevant materials to enhance patients’ and their families’ comprehension of medical or dental procedures, treatment, discharge instructions, patient and family education, and follow-up care. This position description is written with language flexibility in the event other language skills are required to meet the needs of Mosaic patients.

Requirements

Excellent communication and interpersonal skills.
Advanced Spanish/English oral and written skills required
understanding and acceptance of the National Code of Ethics and Standards of Practice for Interpreters in Health Care
able to work independently and with team members
able to prioritize needs
able to learn and efficiently use various computer programs

Responsibilities

Maintains effective lines of communication with all staff and stakeholders.
Interprets conversations between staff and limited English proficient patients and their friends/family accurately and faithfully.
Follows the National Code of Ethics and Standards of Practice for Interpreters in health care.
Follows proper documentation standards for all interpreting services.
Utilizes organizational supported technologies (resources, applications, software, devices) to facilitate language access and interpreting. This includes scheduling systems, telephone systems, and the Electronic Health Record that support patient care, interpreting and translation.
Works proactively to determine when and where interpreting services will be necessary and coordinates interpreting services based on available resources and established prioritization. This includes the scheduling and coordination of phone, Video Remote Interpreting, and vendor interpreting services and communication with other Language Access Specialists to meet interpreting needs across all Mosaic clinics and departments.
Written translation of short, basic, patient instructions such as After Visit Summaries, MyChart messages, or other materials in accordance with standard protocols, at the direction of supervisor(s), and within the skillset of the translator. Not to include questionnaires, documents requiring consent or authorization, legal documents, or the translation of medical records.