Landside Operations Supervisor Brokerage

Maersk•Mississauga, ON

7d•CA$65,000 - CA$75,000

About The Position

The Landside Operations Supervisor, Brokerage is responsible for leading the daily execution of non-asset transportation operations across Canada. This role oversees a team responsible for coordinating customer shipments through a network of carrier partners, ensuring service commitments are met safely, efficiently, and at the right cost. Working closely with customers, carriers, terminals, depots, Operations, Commercial, Finance, and Product teams, the supervisor drives operational performance, resolves service disruptions, and creates sustainable solutions that improve both customer experience and business results. The successful candidate will foster a culture of accountability and continuous improvement while supporting Maersk's integrated logistics strategy.

Requirements

3 to 5 years of experience in transportation, logistics, freight brokerage, supply chain, or related operations.
Previous experience leading frontline operational teams.
Strong understanding of carrier management, transportation operations, and customer service.
Strong analytical, problem solving, and decision making skills.
Proficiency with transportation management systems and Microsoft Office applications.
Must be authorized to work for any employer in Canada.

Responsibilities

Lead daily brokerage operations and ensure customer commitments are achieved.
Drive proactive exception management and service recovery efforts.
Ensure operational processes are executed consistently and in line with customer requirements.
Support industry leading customer experience through timely communication and problem resolution.
Develop strong carrier partnerships to secure reliable capacity and service performance.
Monitor carrier performance and support corrective action plans where required.
Partner with Procurement to identify service improvements and cost optimization opportunities.
Lead, coach, and develop brokerage coordinators and operations specialists.
Support hiring, onboarding, performance management, and talent development.
Promote a culture of accountability, collaboration, safety, and continuous improvement.
Monitor KPIs related to service, productivity, visibility, and cost.
Use data and root cause analysis to identify improvement opportunities.
Drive process standardization and operational discipline across the business.
Serve as the primary escalation point for operational issues.
Build strong relationships with customers, terminals, depots, rail providers, and internal stakeholders.
Support customer business reviews and operational performance discussions.
Support transportation cost management through effective carrier utilization and operational decisions.
Partner with Finance and Procurement on spend analysis and performance reviews.
Identify opportunities to reduce cost while maintaining customer commitments.