Landscaping Account Manager at Heritage Landscapes
About The Position
For over 40 years, Heritage Landscapes has partnered with clients, landscape architects, and general contractors to create and care for high-end residential outdoor living spaces. Serving the Bay Area—including Marin, Sonoma, Napa, and San Francisco counties—we are dedicated to long-term client relationships, exceptional landscape craftsmanship, and environmental stewardship. We are seeking a versatile, high-performing Landscaping Account Manager to join our growing team. In this full account lifecycle role, you will serve as the primary point of contact for high-end residential landscape maintenance account portfolios. If you are a landscape professional who loves fine gardening & horticulture, thrives on proactive estate care & enhancements, and excels at high-touch client relations, this role is for you.
Requirements
- 3–5+ years of experience in high-end residential landscape maintenance management, green-industry contract sales, or premium estate property management.
- Proven capability estimating custom service work, managing multi-property recurring revenue budgets, and professionally handling billing and A/R collections.
- Strong understanding of Northern California plant materials, organic fine gardening practices, tree/shrub pathology, microclimates, and smart irrigation systems.
- Proficiency with digital estimating/accounting software.
- Elite relationship-building skills with a background providing consultative, high-touch communication to clients and trade partners.
- Exceptional conflict-resolution skills.
- Exceptional organizational skills with the ability to pivot seamlessly from a prospective sales presentation to a technical field diagnostic meeting with production teams.
Responsibilities
- Meet directly with prospective residential estate clients to discover property goals, assess site conditions, and establish initial client relations.
- Develop and estimate custom, comprehensive estate care programs tailored to the specific needs of the clients and the properties.
- Present formal maintenance contracts to clients, navigate revisions, and close new sales agreements.
- Perform proactive, consistent and timely property walkthroughs with existing clients to review garden health, ensure meticulous quality standards, and secure long-term contract loyalty.
- Identify upgrade & enhancement opportunities on new & existing estates and build precise, itemized estimates for enhancement projects.
- Present proposals to clients, close sales contracts and manage enhancement projects.
- Serve as the primary point of contact for your account portfolio, keeping clients fully informed throughout the ongoing account lifecycle.
- Direct project & planting layouts, to ensure enhancement design specifications are executed flawlessly. Procure premium plants, custom hardscape materials, and specialized site equipment ahead of production timelines.
- Coordinate seamlessly with Field Supervisors and Crew Leaders to translate client design expectations into actionable field maintenance schedules.
- Manage overall maintenance routing efficiency, track ongoing job costing data, and handle client change-orders proactively in real time.
- Oversee the portfolio billing lifecycle: generate timely invoices based enhancement completion, track accounts receivable (A/R) for maintenance contracts & enhancement projects, and manage client collections to secure positive project cash flow.
Benefits
- Medical, Dental & Vision insurance plans.
- 401(k) plan with company match.
- Vacation & Paid Sick Leave
- Company Vehicle provided for site visits & professional use.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
