Landscaping Account Manager

Level Green Landscaping•Glen Burnie, MD

8d•Onsite

About The Position

Level Green Landscaping is seeking a Landscaping Account Manager for their Anne Arundel County/Baltimore market. This role involves delivering customized, exceptional client service within a fast-growing business that values employee aspirations and encourages progressive practices. The company fosters a culture of open idea exchange, community partnerships, safety commitment, and unrivaled client service, acting as an industry leader in horticultural and environmental services. The position offers opportunities to work with a range of services including landscape enhancements, design, maintenance, and snow services.

Requirements

Experience in landscaping and/or grounds maintenance of at least two (2) years is required.
A minimum of two (2) years of account management customer service.
MUST be authorized to work in the United States and have a valid US government state issued Driver's License.
Sufficient knowledge of native plants in the DC/Maryland/Virginia metropolitan area.
At least 21 years of age.
Able to work Saturdays and in inclement weather (required).
Have a valid driver's license and a satisfactory driving record.
Sales experience in an industry that works closely with Property Managers or the world of Commercial Real Estate Development/ Management.
Minimum of two (2) years’ experience.
Extensive face-to-face selling experience is at the mid to senior levels.
Above-average proficiency with computer operational skills and CRM systems.
Articulate in both written and verbal communication skills.
Able to manage time and workload effectively autonomously.

Responsibilities

Serve as the primary point of contact for clients, building and maintaining long-lasting relationships while exceeding client expectations with exceptional service.
Manage and grow a portfolio of landscape maintenance accounts.
Collaborate with operational teams to ensure high-quality service delivery.
Proactively advise on maintenance and present site enhancements to meet and exceed the branch’s financial objectives.
Communicate proactively with decision-makers and influencers both internally and externally, reflecting our commitment to integrity and transparency.
Perform site walkthroughs with clients to ensure that quality and service expectations are consistently met and exceeded.
Facilitate the resolution of client concerns to ensure contract renewal and retention of existing customers, upholding our core value of doing the right thing in every interaction.
Resolve client issues promptly and professionally.
Collaborate with the Business Development Team to identify additional opportunities within existing client accounts and assist with accurate estimates for new projects.
Manage client communications during winter weather events and assist with on-site snow removal operations as part of our comprehensive snow &ice management services.