Landscape Relationship Specialist

Castle Group•Saint Cloud, FL

1d•Onsite

About The Position

The Landscape Relationship Specialist is responsible for overseeing the strategic planning, budgeting, and execution of all landscape-related projects, ensuring that they align with community expectations and budget constraints. The role involves high-level coordination between the board, management, and vendors, with significant responsibilities in budget oversight, project execution, and vendor management. The Landscape Relationship Specialist provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it related to this function. This includes working interdepartmentally, as well as, with our external customers.

Requirements

High school diploma required.
Associate's degree required; Bachelor's degree preferred, with a concentration in business administration, landscape management, horticulture, or a related field.
Certifications in landscape management, project management, or related disciplines are a plus (e.g., Certified Landscape Professional, Project Management Professional).
2+ years of experience in landscape management or project management, preferably in large-scale community associations or similar environments.
Demonstrated experience in managing vendor relationships, budgeting, and project execution.
Previous experience in managing multiple projects simultaneously and overseeing large-scale landscape maintenance programs.
Experience with budgeting and financial forecasting for landscape or property management projects is highly preferred.
Position will require a valid Driver’s License.
Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
Strong working knowledge of customer service principles and practices.
Strong analytical and problem-solving skills.
Excellent interpersonal, office management skills
Excellent interpersonal and organizational skills and attention to detail
High attention to detail, excellent time management, and a self-starter.
Ability to communicate, receive, and exchange ideas and information through spoken and written means.
Able to work under tight deadlines and use time effectively based on key priorities.
Ability to act with integrity, professionalism, and confidentiality.
Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations.
Ability to lift 30lbs. following appropriate safety procedures.
Ability to work in an upright standing position for long periods of time
Ability to crawl in small and tight spaces
Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain).
Ability to walk and climb stairs
Ability to stoop and bend
Ability to reach with hands and arms.
Ability to handle, grasp, and feel objects and equipment
Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
Extensive use of fingers for typing and visual use of the computer monitor.
Ability to quickly and easily navigate property/buildings is required to meet the job functions.
Ability to detect auditory and/or visual emergency alarms
May be required to perform work outdoors during all seasons
Visual ability correctable to 20/20.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies and callouts in a timely manner.
May be required to travel for training sessions off-site
Must be able to operate a golf cart or other motor vehicle.

Nice To Haves

Bachelor's degree preferred, with a concentration in business administration, landscape management, horticulture, or a related field.
Certifications in landscape management, project management, or related disciplines are a plus (e.g., Certified Landscape Professional, Project Management Professional).
Experience with budgeting and financial forecasting for landscape or property management projects is highly preferred.

Responsibilities

Lead the planning, budgeting, and execution of landscape projects for the community, ensuring alignment with board directives and community standards.
Manage expectations and enforce performance standards with landscape vendors, ensuring timely completion of work within scope and budget.
Manage the landscaping budget, including forecasting costs, approving expenditures, and ensuring efficient resource allocation.
Serve as the primary liaison between the community association board, management, and landscape vendors, providing updates and recommendations on project statuses and landscaping improvements.
Conduct scheduled and spot inspections of landscape services and projects to ensure they meet contractual obligations and community expectations.
Analyze and address landscaping issues, providing solutions to improve overall aesthetic and environmental conditions.
Attend and present at board and committee meetings, providing detailed reports on landscaping efforts, project progress, and budget status.
Build and maintain strong working relationships with landscaping vendors to facilitate clear communication and prompt resolution of any concerns.
Work with internal departments (maintenance, finance, property management) to ensure landscaping aligns with broader community goals and standards.
Enforce safety procedures during landscape projects and ensure that all vendors comply with safety and environmental regulations.
Other duties and responsibilities as assigned.