Landscape Maintenance Superintendent

Command7 LLC • Kernersville, NC

5d • Onsite

About The Position

Join our NatureCare team as a Landscape Maintenance Superintendent! If customer satisfaction drives you and you have extensive experience in landscape maintenance management, NatureCare could be a great fit for you! We are a property maintenance management company that provides nationwide services for our customers. The Supervisor’s responsibilities impact a highly visible profile of properties for a very important client. We are looking for a dedicated, honest professional that knows how to manage their time well, how to run a small crew, and how to be proactive to grow the account.

Requirements

• Ability, knowledge, and aptitude to train on all required site services
• Management skills that maintain/improve Customer relationships and crew retention
• Ability to de-escalate and resolve concerns and work with an attention to detail
• Excellent work ethic and leadership skills, work independently with minimal oversight
• Excellent communication skills – written, in person, and over the phone
• Effective time management, organization, project management, and task prioritization skills
• Demonstrate persistence, ability to overcome obstacles, and consistently achieve goals
• Ability to manage laborer crew in landscape maintenance and manage their time and productivity
• Ensures excellent customer satisfaction and demonstrates a business mindset
• Ability to discover substandard site issues and opportunities for improving the properties
• 4+ years of experience in landscape maintenance or landscaping industry
• Valid driver’s license with no DUI and able to drive a truck with trailer and equipment

Nice To Haves

• 2+ years of experience in irrigation systems repair and management preferred
• Small engine repair experience preferred

Responsibilities

• Manage over 30 properties that need weekly landscape services
• Supervise and support a small landscape crew over a large local region
• Supervise on-site operations to meet customer SLAs and day-to-day management as needed
• Effectively communicate service updates to Customers and management
• Ensure check-ins and support documentation are submitted using the FieldTeam Mobile app
• Monitor and track that crews complete work on time and to scope, based on established frequencies and SLAs
• Manage and resolve escalated and complex Customer and Service Provider issues
• Provide ongoing field training to crew members as needed
• Complete site inspections as needed
• Approve crew employee timecards
• Ensure compliance to policies and procedures
• Execute employee performance reviews and facilitate disciplinary actions
• Be ‘On Call’ for related Customer inquiries
• Monitor/Respond to customer service team inquiries and provide timely follow up

Benefits

• Paid training
• Paid time off
• Medical, dental and vision benefits
• Group life insurance
• 401K with 4% company match
• Flexible Spending Account
• Company work vehicle
• Company cell phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed