Landscape Maintenance Account Manager

Mariani Landscape•Driggs, ID

About The Position

MD Landscaping is seeking a motivated, client-centric professional to join its Landscape Maintenance Division as an Account Manager, also referred to as a Client Representative. The role is the primary point of contact for an assigned portfolio of high-end residential clients and oversees the operational execution of landscape maintenance services. The Account Manager builds client relationships, manages service teams, and upholds the company's service standards and reputation. The role includes managing client accounts and proposals, coordinating maintenance services and landscape projects, supporting crews, and evaluating work through regular site visits. The Account Manager also troubleshoots landscape concerns and develops corrective action plans. Duties and responsibilities may change at any time with or without notice.

Responsibilities

Build, strengthen, and maintain long-term relationships with high-end residential maintenance clients.
Serve as the primary liaison between clients and MD Landscaping, ensuring effective communication and proactive service.
Oversee completion of contracted maintenance services to support client satisfaction and retention.
Prepare and present annual maintenance proposals and bids, including enhancements, seasonal color, holiday lighting, and other value-added services.
Consult with clients, design and estimate solutions, and manage full-service maintenance programs and landscape installation projects.
Coordinate with internal divisions and subcontractors to provide comprehensive service and a single point of contact for clients.
Develop seasonal color designs and displays suited to client preferences and property aesthetics.
Direct and support maintenance crews to promote service quality, efficiency, and adherence to company standards.
Conduct regular site visits to evaluate service performance, identify issues, and recommend improvements.
Communicate service expectations, schedule updates, and property needs to field teams.
Troubleshoot landscape issues and develop corrective action plans, including for turf disease or inadequate moisture, plant health decline or pruning needs, drainage issues, and pest or disease identification and treatment recommendations.