Land Use Services Administrator (Sc - Engineering Division) Non-Union Classified

New Castle County Government•New Castle, DE

12d•Onsite

About The Position

Manages, directs, and coordinates the delivery of Land Use Department services, specifically within the Engineering Division – Inspection Section, to internal and external customers. This role involves performing a variety of managerial, administrative, supervisory, and technical work to ensure the highest quality of Land Use services. Responsibilities include customer relations, case management, property maintenance abatement, complaints resolution, information requests, identifying and implementing process improvements, site inspection oversight, and program management. The employee must possess technical knowledge of departmental functions and strong management skills, exercising judgment and independence in applying laws, regulations, policies, and procedures. This position works under the general direction of a Land Use Administrator or Division Manager.

Requirements

At least three (3) years of supervisory experience in customer service work in a local government, state or regional land use office.
Possession of a Bachelor's Degree from an accredited college or university with major course work in business administration, public administration, civil engineering, or related field; or an equivalent combination of experience, education or training directly related to the required knowledge, skills and abilities.
Good knowledge of the principles and practices of management and of the services provided by the Department of Land Use.
Good knowledge and understanding of the laws, regulations and procedures relating to the Department of Land Use, and more specifically those related to stormwater management and erosion & sediment control, and the software to perform these functions.
Ability to make sound decisions in accordance with laws, ordinances, policies, and procedures.
Ability to recognize and implement operational efficiencies.
Ability to manage various land use programs.
Ability to establish quality control programs to ensure excellent customer service.
Ability to plan, coordinate, supervise, and evaluate the work of technical and support staff.
Ability to establish and maintain effective working relationships with outside agencies, legal representatives, professionals, the general public and other employees.
Ability to conduct research and to prepare related reports.
Willingness to perform a variety of assigned tasks to ensure that internal and external customers are provided with the highest quality of service.
Must pass a Class Ill County physical examination and background check.
Possession of a valid Delaware Class D driver's license or its equivalent.

Nice To Haves

Credentialed as a Certified Construction Reviewer with the DNREC Sediment and Stormwater Program, or ability, satisfactory to management, to obtain the required certification within six (6) months of hire or promotion.

Responsibilities

Assists in the direction and management of the delivery of all services provided by the Department of Land Use.
Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service.
Works across department, division, and agency lines in solving problems and issues.
Troubleshoots issues and problems and brings resolution within a timely manner.
Identifies opportunities for efficiency improvements, develops and implements related procedures.
Manages and oversees the sediment and stormwater inspections and Staff Engineer functions within the Department of Land Use.
Manages and oversees case management for the department.
Oversees the Land Use Engineering Division’s site inspection program to ensure fulfillment of the Delaware Sediment and Stormwater Program’s delegation of site construction responsibilities.
Manages department programs such as Civil Penalty, Problem Property, Vacant Property and Rental Code.
Supervises staff, makes work assignments, approves leave requests and evaluates performance.
Develops procedures and standards for consistency within the department.
Ensures site inspection staff are certified with the DNREC for site construction review and properly equipped to perform their site inspection responsibilities.
Represents the Engineering Division in the turnover of open space for residential subdivisions.
Reviews stormwater management as-built documents for completeness and accuracy.
Operates a personal computer and other related equipment in the course of the work.