Land Team Lead - Title

D.R. Horton•Jacksonville, FL

10h•Onsite

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Land Team Lead - Title. The right candidate will support the Area Land Escrow Manager and Branch Operations Manager in providing leadership and oversight to the team. Assist with team development, operational performance, and service delivery to ensure exceptional customer service and achieve departmental and company objectives.

Requirements

Bachelor’s degree or equivalent or five + years of escrow/title agency experience
Must have a vehicle and valid driver’s license
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision

Nice To Haves

Strong communication skills
Ability to multi-task and attention to detail

Responsibilities

Provide leadership and guidance in the training, onboarding, and ongoing development of new and existing team members, exercising discretion in identifying training needs and appropriate development opportunities
Oversee team service standards and division relationships, using independent judgment to address service concerns, communication issues, and operational challenges
Manage and evaluate the closing pipeline to ensure appropriate workflow, service levels, and business priorities are maintained. Exercise discretion in resolving escalated matters, prioritizing rush files, addressing workflow constraints, and determining appropriate courses of action
Participate in the growth and development of team members through ongoing coaching, mentoring, performance feedback, development planning, and succession planning
Monitor and evaluate team member performance, work quality, and adherence to established policies, procedures, and compliance requirements. Identify performance or operational concerns and recommend or implement appropriate corrective actions within the scope of assigned authority
Continually evaluate departmental processes, workflows, and procedures and exercise independent judgment in identifying and recommending changes designed to improve efficiency, quality, service, and overall team performance
Provide ongoing leadership, mentoring, training, and professional guidance to Escrow Officers and Escrow Assistants, including assisting with complex or escalated matters and supporting sound decision-making
Serve as an escalation and subject-matter resource for questions, concerns, and complex issues raised by internal and external customers. Evaluate circumstances, determine appropriate solutions, and coordinate resolution as necessary
Provide operational support with file production when business needs require, while maintaining primary responsibility for team oversight, coaching, workflow management, problem resolution, and process improvement
Collaborate with management and business partners to identify operational risks, service concerns, staffing or development needs, and opportunities to improve team effectiveness
Conduct all business in a professional and ethical manner
Ability to travel overnight