Lana'i Travel Advisor - Based in L.A.

Four Seasons Hotels and Resorts • Lanai City, HI

1d • Onsite

About The Position

Four Seasons is a company powered by its people, committed to creating exceptional experiences for guests, residents, and partners through luxury and genuine heart. They believe in a world-class employee experience and company culture, fostering connections and creating lasting impressions. The Four Seasons Resort Lāna’i is a five-star, five-diamond oceanfront destination on the southeastern coast of Lāna’i, offering a curated, personalized island escape. It features outdoor restaurants, a kid’s club, Tennis Garden, cultural programming, beach and pool areas, Hawanawana spa, luxury retail boutiques, and an award-winning Jack Nicklaus-signature golf course. Island activities, many managed by Four Seasons, include sunset sails, whale watch tours, horseback riding, sporting clays and archery, biking, hiking, aerial adventures at Lanai Adventure Park, and Hawaiian wayfinding at the on-site observatory. The Lānaʻi Travel Advisor (LTA) is based at the Los Angeles Sales Office and is responsible for promoting Four Seasons Resort Lānaʻi and Sensei Lānaʻi. This role focuses on building strong guest relationships, managing reservations, driving sales, and providing accurate resort information with a high level of professionalism, ultimately shaping an exceptional pre-arrival guest experience.

Requirements

• Possess legal work authorization in United States.
• Availability to work holidays and weekends.
• Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts.
• Ability to travel to Lānaʻi as required for business needs.
• Strong sales mindset with the ability to identify and close upsell opportunities while delivering exceptional service.
• Excellent communication and organizational skills, able to manage multiple priorities in a fast‑paced environment.
• Proficient in Microsoft Office and reservation systems.
• Self‑motivated, collaborative, and passionate about luxury hospitality.

Responsibilities

• Manage inbound and outbound sales and guest inquiries via phone, chat, and email, providing personalized accommodation and experience recommendations aligned with Forbes Five‑Star service standards.
• Proactively communicate with guests during key impact periods to drive engagement and satisfaction.
• Oversee and process reservations across all channels, including brand.com, OTAs, and GDS, ensuring accuracy and completeness.
• Optimize rates and inventory to maximize occupancy and revenue while balancing guest needs and business priorities.
• Execute daily administrative and operational tasks such as reservation audits, deposit processing, wholesale bookings, email and chat correspondence, hold and trace report management, and guest profile documentation.
• Communicate effectively with guests and internal partners to provide rate quotes, confirm availability, and ensure reservation and experience details are accurately reflected across all systems.
• Coordinate personalized guest experiences through detailed Golden Profile management, capturing arrival and departure details, preferences, special requests, travel companions, and children’s ages.
• Review upcoming arrivals to identify targeted outbound sales opportunities, including upselling and enhancing direct and web‑based reservations.
• Collaborate closely with Experience Planning teams to ensure seamless communication and execution of guest experiences.
• Drive incremental revenue through proactive upselling and experience enhancements by applying the ASPIRE sales methodology and maintaining a minimum monthly performance score.
• Balance revenue objectives with exceptional guest service and long‑term relationship building.
• Partner with internal departments to ensure clear communication, accurate information sharing, and seamless service delivery across the guest journey.
• Coordinate with external partners, including Lānaʻi Air, to manage flight details, passenger information, schedules, and special requirements, ensuring a cohesive and elevated guest experience.

Benefits

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees