LAN Support Specialist

International Paper•Waterloo, IA

5h•$69,500 - $92,600•Hybrid

About The Position

This role supports several sites across a geographical area and requires up to 50% travel. Reports to and works with a manager to provide technical support for client infrastructure and software at assigned sites, while partnering with facility managers or site contacts to set priorities. Manages day-to-day break/fix support for workstations, servers, RF devices, printers, and other network-connected devices. Performs assigned project tasks and action items within established timelines. This includes installation, configuration, and moves of standard supported devices, as well as implementation of approved processes. Performs installation and configuration tasks for standard devices as part of refresh lifecycle programs for workstations, printers, RF devices, servers, network switches, and access points. Works with minimal supervision and is capable of handling routine to highly technical issues with solid communication skills. Maintains site documentation, including inventory records, ticket updates, and time tracking. Serves as a liaison with second- and third-level IT support teams to help expedite issue resolution. Participates in on-call support for primary locations and regional rotation coverage, and travels between supported sites as needed.

Requirements

Associate degree in Information Systems or equivalent experience.
5+ years of related Information Systems experience
Demonstrated strengths in Action Oriented, Planning, Time Management, Oral and written communication, Customer Focus, Integrity & Trust, Functional and technical skills with a willingness to learn.
Demonstrated ability to work with minimum supervision.
Demonstrated ability to work effectively with all levels in the organization.

Responsibilities

Provide technical support for client infrastructure and software at assigned sites.
Manage day-to-day break/fix support for workstations, servers, RF devices, printers, and other network-connected devices.
Perform assigned project tasks and action items within established timelines.
Perform installation and configuration tasks for standard devices as part of refresh lifecycle programs.
Maintain site documentation, including inventory records, ticket updates, and time tracking.
Serve as a liaison with second- and third-level IT support teams to help expedite issue resolution.
Participate in on-call support for primary locations and regional rotation coverage.