LAN Administrator (Information Systems Specialist 4)

State of Oregon • Street, MD

3d • Hybrid

About The Position

The Oregon Department of Environmental Quality strives to build and sustain an inclusive and equitable environment that embraces and values diversity. Employees at all levels of the agency work together to foster fairness, equity, inclusion, and belonging. We strive to be a workplace where we share our authentic identities, while advancing our individual professional goals, and while collaborating to protect, preserve, and enhance the environment for current and future generations. We celebrate and appreciate diversity, champion equity, and treat each other with respect and dignity. We are an equal opportunity employer and do not discriminate based on race, color, national origin, ethnicity, veteran status, gender, gender identity, sexual orientation, religion, marital status, age, or physical or mental disability in the administration of our programs and activities. Visit DEQ’s Civil Rights and Environmental Justice page. Are you passionate about preserving, enhancing, and protecting Oregon’s environment? If so, please consider a career with the State of Oregon at the Department of Environmental Quality (DEQ). At DEQ, employees have the opportunity to work with a dynamic and supportive team of mission-focused individuals tasked with maintaining, restoring, and enhancing the quality of Oregon’s air, land, and water. The Oregon Department of Environmental Quality has a full-time opportunity available for a LAN Administrator (Information Systems Specialist 4) based in Portland, Oregon. Please consider joining an innovative team, and work to advance our agency’s mission to protect and improve Oregon’s environmental quality. About DEQ! The Oregon Department of Environmental Quality is the primary regulatory agency of the government of the U.S. State of Oregon responsible for protecting and enhancing the state's natural resources. The Central Services Division (CSD) assists the Agency in achieving its mission by providing central management services for the agency in accounting, budgeting, information systems, human resources, health and safety, training, policy and organizational development, purchasing, and facilities management. The division serves headquarters and 3 regional divisions, the Vehicle Inspection Program, and the Laboratory and Environmental Assessment Division. Services are provided for over 800 positions, various local and regional governments, and directly to citizens. For a visual representation of DEQ’s offices and their locations, view our DEQ Offices and Vehicle Inspection Testing Stations map. What you will do! As a LAN Administrator, you will provide advanced technical leadership for DEQ’s end-user support operations. You will be the primary point of contact for resolving complex hardware and software issues, ensuring that internal users have the tools and connectivity needed to meet the agency's mission. Your role involves the end-to-end management of workstation environments, mobile platforms, and network access, with a heavy focus on optimizing the user experience. Beyond daily troubleshooting, you will develop technical training programs and standardized documentation to empower staff, while coordinating the implementation of new technologies to ensure they are user-ready and securely integrated into the DEQ network. What’s in it for you! The opportunity to work in a productive and creative environment where no two days are ever the same! DEQ cares deeply about employee wellness and benefits. We offer a competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members, as well as paid sick leave, vacation leave, personal leave, and 11 paid holidays per year. In addition, we offer membership in the Public Employees Retirement System (PERS), and you have the opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). If you are passionate about Oregon's environment, apply today! This is a full-time, AFSCME represented position. This recruitment may be used to fill future vacancies.

Requirements

• 3 years of information systems experience, OR 1 years of information systems experience and an Associate’s degree in computer science, information technology, or a related field.

Nice To Haves

• Equity & Inclusion: Demonstrated experience and personal commitment to building and sustaining an equitable and inclusive culture where all team members feel empowered to contribute.
• Advanced Consultation: Experience providing high-level technical consultation and strategic advice to managers, professional IT staff, and diverse system users across in-person and remote environments.
• Systems Expertise: Professional experience managing the lifecycle of workstation hardware, mobile platforms, and specialized software within a Microsoft-centric ecosystem.
• Complex Problem Solving: Proven ability to analyze and diagnose complex technical failures, performing root-cause analysis to implement permanent solutions rather than temporary fixes.
• Technical Communication: Excellent verbal and written communication skills, with specific experience authoring Standard Operating Procedures (SOPs) for IT staff and clear, accessible technical guides for end users.
• Identity & Infrastructure: Proficiency in Identity and Access Management (IAM) using Microsoft Active Directory/Entra ID, including experience with group policy, file structure permissions, and enterprise service desk platforms (e.g., Jira, ServiceNow, or Ivanti).
• Modern Workplace Tools: Demonstrated mastery of the Microsoft 365 suite (Teams, Outlook, SharePoint, and Office) with the ability to troubleshoot integration issues between cloud services and local endpoints.
• Diplomacy & Conflict Resolution: Ability to deal diplomatically and tactfully with upset or adversarial individuals, maintaining professional composure while navigating high-pressure technical outages.
• Adaptive Priority Management: Proven ability to manage a high-volume workload, prioritizing competing assignments and tight deadlines with minimal supervision.
• Analytical Initiative: Strong critical thinking skills used to exercise independent judgment and initiative; a track record of contributing to a team environment in a positive, inclusive, and solution-oriented manner.

Responsibilities

• Provide advanced technical leadership for DEQ’s end-user support operations.
• Be the primary point of contact for resolving complex hardware and software issues, ensuring that internal users have the tools and connectivity needed to meet the agency's mission.
• Involve the end-to-end management of workstation environments, mobile platforms, and network access, with a heavy focus on optimizing the user experience.
• Develop technical training programs and standardized documentation to empower staff
• Coordinate the implementation of new technologies to ensure they are user-ready and securely integrated into the DEQ network.

Benefits

• comprehensive medical, dental, and vision plans for the employee and their qualified family members
• paid sick leave, vacation leave, personal leave, and 11 paid holidays per year
• membership in the Public Employees Retirement System (PERS)
• opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree