Systems Administrator (Information Systems Specialist 6)

State of Oregon

1d • Onsite

About The Position

Join the Oregon Department of Agriculture (ODA) as a Systems Administrator (Information Systems Specialist 6 – ISS6). Are you humble, hungry, and smart? Do you value the energy and collaboration of working in an “in-office” team environment? Do you have a proven track record of supporting users and ensuring the smooth operation of servers, networks, and business systems while delivering a superior customer experience? If so, come join our Information Technology team! Why the Oregon Department of Agriculture (ODA): Innovative Mission: At ODA, we’re at the forefront of protecting and promoting Oregon’s agricultural communities and economies. Diverse Programs: ODA has 38 programs ranging from our staff and constituents in their dusty boots out in the fields to clean high-tech labs that serve every Oregonian. Collaborative Agency: The staff ("aggies") at ODA, are unified in the mission to support our farmers and ranchers across the state. As a Systems Administrator, you will work as a part of the IT team to ensure systems are always available to working for all aggies and the farmers and ranchers they support. The Systems Administrator (ISS6), is a full-time permanent position located in Salem, Oregon.

Requirements

• Proven ability to solve complex network, server, and business system problems in a timely and sustainable manner.
• Demonstrated experience administering Directory Services and proficiently enforcing security measures to safeguard against unauthorized access.
• Experience with cloud hosted infrastructure and business systems (IaaS/PaaS)
• Experience troubleshooting system and application problems.
• Experience documenting incidents, technical writing, knowledge articles and delivering customer-focused training.
• Effective and precise writing, grammar, and verbal communication skills.
• Self-motivated with an ability to manage time well, multitask, and prioritize workload and to work independently and on a collaborative team under pressure of tight deadlines.
• Proven ability to build relationships across an organization and develop collaborative partnerships.
• Ability to model humility, empathy, and professional maturity as a member of a diverse team.
• Commitment to providing a superior customer experience.
• The core requirements for this position are five (5) years of experience administering computer networks, servers, and business systems OR three (3) years of related experience and an associate’s degree in a related field OR a bachelor's degree in a related field.

Nice To Haves

• Special consideration given to those with experience supporting both the Apple and Microsoft family of Operating Systems and Applications.
• Clear communication skills when explaining technical issues or requirements to both technical and non-technical peers.
• Ability to respond empathetically to users experiencing frustration with technology.
• Working experience with both M365 systems and the Apple ecosystem of hardware and operating systems .
• Knowledge of current customer and technology support systems, modern IT assets, and system level integration of M365.

Responsibilities

• Install, configure, and maintain server operating systems (Windows, Linux, etc.) in virtualized environments using cloud-based technologies like Azure.
• Monitor system performance and resource utilization, remediating issues when necessary, and perform routine backups and disaster recovery procedures.
• Administer user and group access and enforce network security measures to protect against unauthorized access.
• Provide timely evaluation and deployment of operating system and application patches to ensure system security, stability, and performance.
• Provide technical support for escalated help desk tickets, resolving complex issues in a timely manner.
• Communicate effectively with end-users to understand their technical needs and provide appropriate solutions.
• Support network and system infrastructure, including switches, routers, wireless access points, firewalls, VPNs, etc.
• Coordinate and facilitate solutions with service providers, vendors, other agencies, and other external parties to deliver seamless service experience to end users.
• Document and maintain responses and resolutions to issues in ticketing system and create knowledge base articles for common technical problems and solutions.
• Conduct business analysis or research and initial needs analysis on portions of hardware or software projects, help to negotiate with vendors on pricing, and make recommendations on which technologies to adopt.
• Create documentation and build implementation plans for hardware and software projects.

Benefits

• We offer a competitive benefits package, including comprehensive medical, vision, and dental benefits for employees and their qualified family members, as well as paid sick leave, vacation leave, personal leave, and 11 paid holidays a year.
• In addition, we offer membership in the Public Employees Retirement System (PERS), deferred compensation, and the opportunity to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree