Information Systems Specialist III

sjgov•Stockton, CA

About The Position

This examination is being given to fill 1 vacancy in the Information Systems Department and to establish an eligible list to fill future vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. TYPICAL DUTIES Provides advanced technical assistance to system users on complex network and computer systems hardware, software and peripheral equipment problems; may serve as a lead worker over other information technology support staff. Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization; makes recommendations on system changes to resolve operational problems. Performs a variety of difficult technical duties related to the installation and configuration of local area network systems and equipment; troubleshoots and tests network applications; troubleshoots and maintains networked components including routers, hubs, bridges, and switches; makes recommendations on technical changes to enhance network and system performance; documents changes, additions, deletions and revisions to network components, wiring and facilities; prepares status reports as required. Performs technical level network administration duties; monitors and adds applications, users and devices; modifies user profiles; re-sets passwords; performs network file maintenance. Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling; configures communications hardware and software. Identifies communications requirements for new equipment installation; participates in the planning, implementation and installation of new communications hardware, software, and/or peripherals; coordinates the installation and/or replacement of communications cabling and wiring. Provides assistance to higher-level information systems staff in the evaluation, selection, acquisition and implementation of network and computer hardware and software solutions. Responds to the more difficult requests for assistance on desktop and computer related problems including hardware, software, peripheral printers and related equipment; determines severity of problem and resolves or refers to higher-level information systems staff. Performs minor repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs. Conducts one-on-one training sessions with desktop users; provides information on system and application functions; communicates user access rights.

Requirements

EITHER PATTERN I Experience: One year as an Information Systems Specialist II (or equivalent class) in San Joaquin County.
OR PATTERN II Education: Completion of at least 60 semester (or 90 quarter) units from an accredited college or university, including 24 units in computer science.
Experience: Three years of experience that included substantial responsibility for operating, installing, configuring, testing, troubleshooting and repairing desktop computer hardware, software, peripheral equipment and/or network systems.
Substitution # 1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.
Substitution # 2: Additional qualifying experience within the last five years may substitute for the above-required education on a year-for-year basis.
AND FOR BOTH PATTERNS Special Requirement: Applicants for positions in this class may be required to demonstrate proficiency in operating, installing, configuring, testing, troubleshooting and/or repairing desktop computer hardware, software, peripheral equipment and/or network systems as part of the testing or selection process.
KNOWLEDGE Operations, services and activities of a comprehensive information systems program; principles and practices of technical network administration; operational characteristics of local and wide area network systems; operational characteristics of a variety of communication systems and devices; principles and practices of troubleshooting technical network and computer system hardware and software problems; personal computer hardware and software components; network cabling standards; principles and practices of customer service; operational characteristics of various computer software packages; methods and techniques of developing technical documentation and training materials; principles and practices of record keeping; modern office procedures, methods and equipment.
ABILITY Perform highly technical duties in the maintenance and administration of network and computer operating systems; perform highly complex communications system support tasks; provide technical support in planning and evaluating new systems and equipment; identify, test and repair network cabling problems; respond to and identify user network and computer related problems; install and configure desktop computer systems and peripheral equipment; troubleshoot a variety of complex desktop systems hardware and software problems; communicate technical information to a wide variety of users; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

Responsibilities

Provides advanced technical assistance to system users on complex network and computer systems hardware, software and peripheral equipment problems
May serve as a lead worker over other information technology support staff
Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization
Makes recommendations on system changes to resolve operational problems
Performs a variety of difficult technical duties related to the installation and configuration of local area network systems and equipment
Troubleshoots and tests network applications
Troubleshoots and maintains networked components including routers, hubs, bridges, and switches
Makes recommendations on technical changes to enhance network and system performance
Documents changes, additions, deletions and revisions to network components, wiring and facilities
Prepares status reports as required
Performs technical level network administration duties
Monitors and adds applications, users and devices
Modifies user profiles
Re-sets passwords
Performs network file maintenance
Troubleshoots and diagnoses communication equipment problems to ensure functional operation
Performs minor repairs
Coordinates and oversees the installation of communications wiring and cabling
Configures communications hardware and software
Identifies communications requirements for new equipment installation
Participates in the planning, implementation and installation of new communications hardware, software, and/or peripherals
Coordinates the installation and/or replacement of communications cabling and wiring
Provides assistance to higher-level information systems staff in the evaluation, selection, acquisition and implementation of network and computer hardware and software solutions
Responds to the more difficult requests for assistance on desktop and computer related problems including hardware, software, peripheral printers and related equipment
Determines severity of problem and resolves or refers to higher-level information systems staff
Performs minor repair on computer systems and peripheral equipment including printers, modems, scanners and related devices
Coordinates major equipment repairs
Locates vendors and ships parts as needed
Arranges for vendor to perform on-site repairs
Conducts one-on-one training sessions with desktop users
Provides information on system and application functions
Communicates user access rights

Benefits

Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021 .
Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available.
Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee’s expense.
Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee’s expense.
For more detailed information on the County’s benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits.
Life Insurance : The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate.
125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit).
Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees’ Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees’ Retirement Act of 1937 or from any governmental agency covered by the California Public Employees’ Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance.
Deferred Compensation : The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available.
Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years.
Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time.
Sick Leave : 12 working days of sick leave annually with unlimited accumulation.
Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year.
Bereavement Leave : 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee’s spouse, domestic partner, parent or child.
Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step.
Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year.
Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area.
School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children’s school activities.