Lake House Host

Spire Hospitality•Lake Placid, NY

81d•$22

About The Position

Job Overview: Responsible for supporting the operations of the Lake House property and ensuring an exceptional guest experience. This includes assisting with guest relations, property inspections, public area upkeep, and coordination with other departments. The role involves proactive communication, maintaining cleanliness, and responding to guest needs promptly and professionally.

Requirements

Any combination of education and experience, that provides the required knowledge, skills and abilities.
Minimum of one year experience in some aspects of hospitality operations
Ability to obtain any government required license or certificate.

Nice To Haves

College education preferred.
CPR Certification and/or First Aid Training preferred.
Additional language ability preferred.

Responsibilities

Welcome Lake House guests in a friendly, professional manner.
Clearly communicate the facilities, amenities, and offerings of the Lake House and High Peaks Resort.
Respond promptly to guest inquiries and resolve concerns to enhance their experience.
Assist with guest reservations and ensure accuracy in booking processes.
Perform regular checks of guest rooms and public spaces for cleanliness and maintenance.
Report issues to the appropriate departments and follow up to ensure resolution.
Assist housekeeping and maintenance teams to maintain a guest-ready environment.
Communicate effectively with other departments to ensure seamless service.
Follow guidance from the Lake House Supervisor to uphold property standards.
Assist in setting up and executing special programs or events at the Lake House.
Provide support to ensure events run smoothly and meet guest expectations.
Remain calm and professional during high guest volumes or emergencies.