Ladies Locker Room Attendant/Server

Royal Oaks Country Club Houston•Houston, TX

9d•Onsite

About The Position

This role involves providing exceptional service to members and guests within the Ladies Locker Room. The attendant is responsible for attending to personal needs, serving food and beverages, managing messages, and maintaining the cleanliness and upkeep of the locker room facilities. The position requires a high level of professionalism, attention to detail, and the ability to work efficiently in a fast-paced environment while adhering to club standards.

Requirements

Must know menu thoroughly and proper food presentation and service.
Must keep personal and confidential information confidential.
Basic knowledge of wines
Bartender knowledge
Must possess an outgoing personality.
Must possess honesty and integrity.
Must be always courteous and tactful.
Must treat others with kindness and respect.
Ability to effectively communicate with members, guests, and staff in pleasant and professional manner.
Must be able to speak English clearly and understand members’ wants and how to serve them.
Must be able to write legibly and accurately.
Must have professional, neat, and clean appearance.
Must appear for work on time and follow schedule.
Ability to interact well with co-workers.
Ability to understand and follow posted rules and procedures.
Must follow directions from a supervisor.
Must be able to work long hours.
Must be a minimum age of 18 years.
Must have valid TABC certification to serve alcohol.
Must have valid Food Handler’s certification to serve food (per Texas law).
The employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day.
Use hands to finger, handle, or feel objects, tools and/or controls.
Reach with hands and arms.
Hearing and talking sufficiently to communicate with members, guests and staff.
Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to push, pull or lift up to 50 lbs.
Independent mobility through clubhouse.

Responsibilities

Report to work in proper uniform and well groomed at scheduled time.
Take care of members' and guests' clothes, golf shoes, street shoes and other needs in the Locker Room.
Serves beverages and food to members and guests.
Takes messages accurately and sees that they are given to the proper person.
Helps with care and maintenance of the Locker Room to always keep everything in top condition.
Prepares and serves alcoholic beverages and cocktails when required.
Maintain a clean, neat, and professional appearance always in accordance with the established dress codes, good posture, and a smile.
Provide equal and immediate attention to all members/guests upon arrival.
Take member orders and place orders with kitchen or bar when required.
Inform cooks about any special cooking instructions.
Clear tables and return dishes and cutlery to kitchens.
Be knowledgeable about all food and beverage products that are offered and how they are prepared.
Verify accuracy of member number and prices before presenting the check for signature.
Effectively handle complaints and communicate them to manager or supervisor immediately.
Work with a “sense of urgency” on behalf of the membership without disrupting the atmosphere of the locker room.
Assist in keeping bar, dining, and prep area neat and clean.
Comply with all Club food and beverage service standards.
Check back to ensure member/guest satisfaction; replenishes water, butter, etc. as necessary.
Perform clean-up and closing duties as assigned by manager.
Attend meetings as requested by supervisor or manager.
Proper execution of POS system (Jonas) to ensure accurate communication between kitchen, bar, and service staff.
Responsible for restocking supplies at the beginning of the shift.
Restock grooming supplies in shower room and sink areas.
Perform Housekeeping duties as requested.
Assist in maintaining all LLR areas clean and in order.
Assist with shoe care and assures accurate member/guest shoe delivery from Men's Locker Room.
Perform other related duties as requested by Supervisor or Manager.
Distribute tips equally among staff.
Treat all members and guests equally and according to Club standards.
Do not serve alcohol to intoxicated members/guests or anyone under the age of 21.
Report intoxicated members/guests and children asking for alcoholic beverages to supervisor or manager on duty immediately.
Always ask for ID if the legal drinking age (21) is a concern. No ID, no alcohol.
If a member/guest appears to be impaired and is driving, offer alternate transportation, such as a Taxi or a ride from a friend or relative.
Comply with all TABC and Club regulations concerning alcoholic beverage service.