Labour Relations Specialist
The Salvation Army Canada and Bermuda Territory•Toronto, ON
•CA$85,322 - CA$127,982
About The Position
The Labour Relations Specialist provides expert, consultative labour relations support to leaders and Human Relations Business Partners across a complex, multi‑union environment. As a key member of the Labour Relations Centre of Excellence, this role ensures labour relations practices are consistent, defensible, and aligned with The Salvation Army’s Mission, Vision, and Values—supporting a credible, responsive, and values-driven people environment.
Requirements
- Minimum 5 years’ progressive experience in labour relations or HR with a strong LR focus
- Advanced knowledge of labour legislation, collective agreements, and union-management dynamics
- Proven experience managing complex grievances, investigations, and sensitive casework
- Strong risk assessment, documentation, and case management skills
- Trusted advisor and coach to leaders and HR partners, with respect for role boundaries
- Ability to translate complex labour relations issues into practical, actionable guidance
- Effective collaborator within shared services or matrixed environments
- Demonstrated professionalism, discretion, and alignment with mission-driven values.
Responsibilities
- Provide expert labour relations advice on grievances, investigations, discipline, performance management, and terminations
- Conduct intake and triage of union and non-union complaints, including harassment and discrimination matters
- Support consistent interpretation and application of collective agreements, legislation, and enterprise LR strategy
- Manage and support grievance processes, including investigation preparation and resolution
- Partner with HRBPs to assess risk, determine escalation pathways, and reinforce consistent practices
- Coach and guide leaders on effective union-management practices and sound LR decision-making
- Support mediation and arbitration preparation in collaboration with Labour Relations leadership and legal counsel
- Contribute insights, trends, and emerging risks to inform COE strategy and enterprise alignment
- Maintain thorough, defensible documentation and exercise sound professional judgment
Benefits
- health and dental benefits
- paid vacation and sick time
- RRSP's
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
