Labour Relations Specialist

The Salvation Army Canada and Bermuda Territory • Toronto, ON

10d

About The Position

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda, building on its roots as a world-wide Christian church. Each year, they help over 2 million people by providing necessities such as food, clothing, and shelter, and supporting those experiencing unemployment, addiction, and family challenges. The organization continually adapts and innovates to meet emerging needs, living out its mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, they hire and serve people of all backgrounds. The Labour Relations Specialist provides expert, consultative labour relations support to leaders and Human Relations Business Partners within a complex, multi-union environment. As a key member of the Labour Relations Centre of Excellence, this role ensures labour relations practices are consistent, defensible, and aligned with The Salvation Army’s Mission, Vision, and Values, supporting a credible, responsive, and values-driven people environment.

Requirements

• Minimum 5 years’ progressive experience in labour relations or HR with a strong LR focus
• Advanced knowledge of labour legislation, collective agreements, and union-management dynamics
• Proven experience managing complex grievances, investigations, and sensitive casework
• Strong risk assessment, documentation, and case management skills
• Trusted advisor and coach to leaders and HR partners, with respect for role boundaries
• Ability to translate complex labour relations issues into practical, actionable guidance
• Effective collaborator within shared services or matrixed environments
• Demonstrated professionalism, discretion, and alignment with mission-driven values

Responsibilities

• Provide expert labour relations advice on grievances, investigations, discipline, performance management, and terminations
• Conduct intake and triage of union and non-union complaints, including harassment and discrimination matters
• Support consistent interpretation and application of collective agreements, legislation, and enterprise LR strategy
• Manage and support grievance processes, including investigation preparation and resolution
• Partner with HRBPs to assess risk, determine escalation pathways, and reinforce consistent practices
• Coach and guide leaders on effective union-management practices and sound LR decision-making
• Support mediation and arbitration preparation in collaboration with Labour Relations leadership and legal counsel
• Contribute insights, trends, and emerging risks to inform COE strategy and enterprise alignment
• Maintain thorough, defensible documentation and exercise sound professional judgment

Benefits

• potential to experience flexibility at work
• health and dental benefits
• paid vacation
• sick time
• RRSP’s
• expand our skills and advance our careers as together we build a culture of continuous learning and growth
• reasonable accommodation upon request

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees