Labour Relations Assistant- Member Experience & Events

Ontario Nurses' Association•Toronto, ON

19h•Hybrid

About The Position

The Ontario Nurses’ Association (ONA) is Canada’s largest nurses’ union, representing 68,000 nurses and health-care professionals, and 18,000 nursing student affiliates. ONA's mission is to defend the rights of and advocate for nurses and health-care professionals, empower members, negotiate and enforce contracts, offer benefits and insurance, and provide education and development opportunities. ONA is seeking to hire a Labour Relations Assistant to join their Membership Experience & Events Team in their Toronto office. This position reports to the Manager, Member Experience / Events and requires expertise, judgment, and independence to provide advanced-level administrative coordination and support with a professional and service-focused approach. The successful candidate will have high attention to detail and exemplary initiative, and will be accountable for providing support to members and staff in a manner consistent with ONA's member values.

Requirements

A minimum of 2-3 years of experience coordinating events, members' programs, or initiatives that involve multiple stakeholders preferred.
Records management experience.
Proficiency with registration software and event management app and other event technology solutions preferred.
Knowledge of basic audio-visual terminology for events.
Ability to work effectively in both in-person and hybrid environments.
Advanced knowledge of Microsoft Office 365 (including Word, Excel and PowerPoint).
The ability to multi-task, prioritize and manage multiple deadlines in a fast-paced environment in accordance with instructions.
High level of accuracy and strong attention to detail while remaining calm and professional during high pressure situations.
The ability to work professionally with people from various levels of the organization; impeccable interpersonal, presentation, written and verbal communication skills.
Adaptable and flexible individual who can work effectively as part of a team.

Nice To Haves

Post-secondary certificate and/or diploma in Hospitality/Event Management is an asset.
Training in Equity, Diversity, Inclusion, and Accessibility or related fields is an asset.

Responsibilities

Providing comprehensive administrative assistance to the Member Experience/Events Team.
Providing logistical and administrative coordination for meetings or events, including scheduling, Notice of Meeting, materials preparation, and follow up.
Working collaboratively with cross-functional teams and external partners.
Administering surveys, presenting reports and data, and interpreting feedback.
Maintaining accurate records and post-event reports.
Managing event-related tasks such as registration site and events app, including design, attendee registration path, documents, notifications, platform launch, managing key timelines, reports, and onsite support.
Ensuring quality control of participant information and registrations.
Integrating accessibility, inclusion, and member/attendee experience considerations into the planning and delivery of events and meetings, ensuring compliance with AODA requirements.
Preparing name badge credentials for attendees.
Maintaining and managing inventory for name badge holders, name badge sheets, lanyards, ribbons, and any other related items.
Providing on-site assistance with event execution as needed.
Identifying workflow gaps and recommending process improvements to enhance efficiency and consistency.
Contributing to special projects and team initiatives as required.
Organizing, storing, and updating event reports, documents, and any communications relevant to the events in the team’s SharePoint.
Attending and overseeing the execution of events as needed and acquiring member feedback or surveys from ONA Provincial events.
Supporting the creation and management of operational and work process documents.
Coordinating on-site interpretation platform services with external vendors (when applicable) and in coordination with the manager.
Monitoring communications and emails received in the intake inbox and responding accordingly.
Working in collaboration with Dues & Membership and IT teams to produce required identification data at provincial events.
Performing other ad-hoc event duties as required.