Laboratory Technologist, Technical Specialist, Training

BioBridge Global • San Antonio, TX

1d • Onsite

About The Position

Responsible to develop and implement specialized training programs for QualTex Laboratories. Deliver hands-on training for employees utilizing highly complex instrumentation and processes. Maintain training documentation to meet all regulatory requirements. Maintain high level of knowledge of all Standard Operating Procedures (SOPs) and training documents required to perform effectively. Maintain effective communication with internal and external customers. Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Requirements

• Requires a Bachelor’s Degree from an accredited four-year college or university.
• Requires two or more years of laboratory experience.
• Valid United States Driver’s License
• Must have knowledge of business process analysis and industry/functional best practices.
• Must have knowledge of the application development lifecycle.
• Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.
• Must be able to train laboratory personnel.
• Must be able of developing technical training materials.
• Must be capable of performing technical activities, evaluating processes, and preparing reports within the area of specialization.
• Must maintain competency in specialty skills.
• Must have excellent written and oral communication skills.
• Must have strong computer skills.
• Must be able to correctly interpret process outcomes and perform high level troubleshooting.
• Must be neat in appearance and well groomed.
• Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
• Must be able to keep information confidential.
• Must work well independently and as a team member.
• Must be able to work with interruptions, meet deadlines, and perform accurate work and/or reports.
• Must perform well in repetitive work situations.
• Must be able to drive on behalf of the organization.
• Will sit, stand, walk, and bend during working hours.
• Requires normal or corrected vision and hearing corrected to a normal range.

Nice To Haves

• US Passport preferred
• MLS (ASCP), MLT (ASCP), or equivalent preferred
• Prefer training experience.

Responsibilities

• Competently perform all assigned departmental duties.
• Develop training objectives, curriculum, strategies, policies, and programs.
• Provide hands-on training for QualTex Laboratories employees.
• Attend advanced vendor training to recognize unusual results/outcomes and resolve discrepancies.
• Develop on-site training programs for entry and intermediate level laboratory staff.
• Complete training documentation in accordance with regulatory requirements.
• Assist in developing, planning, and conducting training enhancements.
• Evaluate laboratory testing processes; recognize and resolve unusual problems.
• Operate laboratory equipment utilizing established protocols and within quality control limits.
• Maintain strict adherence to Standard Operating Procedures (SOPs).
• Prepare and maintain correspondence, reports, and records as needed.
• Perform computer data entry.
• Commit to and embrace the mission, vision, and core values of QualTex Laboratories: Positive work attitude, Respect for co-workers and management staff, Excellent customer service [for both internal and external customers], Adherence to all safety, regulatory, and quality requirements, Continuous improvement.
• Maintain testing competency in the areas assigned to train.
• Participate in continuing education and attend meetings as required.
• Participate in team oriented work projects for the development and implementation of validations, process improvements, Standard Operating Procedures (SOPs) and training documents.
• Work closely with the laboratory Directors, Managers and staff.
• Performs testing and other duties as assigned.
• Assist in other areas as directed.
• Performs other duties as assigned.
• Aid other departments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level