Laboratory Support Technician

Boston Medical Center•Boston, MA

10d•Onsite

About The Position

Under the general supervision of the Microbiology Laboratory Manager, the laboratory support technician (LST) is responsible for providing quality customer oriented laboratory services including specimen processing and related specialized procedures, and service to effectively communicate information to users of the Laboratory Services in order to ensure the department is able to operate efficiently and to successfully fulfill its mission. LST's also provide training and guidance to less experienced laboratory support technicians.

Requirements

High School Diploma or GED.
One year of Phlebotomy, EKG, and/or specimen processing experience preferred
Microbiology planting, plating and accessioning.

Nice To Haves

Phlebotomy Certification (ASCP) preferred.

Responsibilities

Specimen Processing
Customer Service and Communication
Teamwork
Information System Operation
Training
Understands study protocols and processes specimens accordingly.
Prepares the workstation with all essential supplies to ensure smooth processing of specimens.
Receives and verifies identification of specimens according to laboratory policies and procedures.
Labels specimens according to laboratory policies and procedures.
Distributes specimens to appropriate lab sections with in specific time frames.
Centrifuges and aliquots specimens, and follows all special handling instructions.
Processes, prepares, and stores specimens for send out to reference laboratories.
Processes all types of body specimens
Monitors and records daily temperatures and performs scheduled maintenance of equipment.
Communicates and cooperates to improve patient services and the quality of each patient's experience.
Demonstrates excellent communication skills with patients, staff members, and phone customers.
Establishes positive, professional relationships with coworkers and managers to enhance the efficient operation of the department.
Delivers reports in a timely fashion.
Respects and follows BMC's rules of confidentiality.
Consistently follows through and conveys accurate information .
Answers the telephone according to department policy and procedure.
Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor.
Incorporates Medical Center Values into all undertakings.
Manages time appropriately and meets BMC standards for attendance and punctuality.
Acts as a representative and ambassador of Laboratory Medicine at the patient care units.
Follows department guidelines for dress code.
Documents activities related to Quality Improvement initiatives.
Assists in the pickup and delivery of specimens.
Attends department meetings or reviews minutes and documents the review.
Performs special procedures as requested by supervisors, assistants, and specialists.
Follows established hospital infection control and safety procedures.
Utilizes technical training and acquires in-depth knowledge of the Sunquest LIS and its functions.
Performs Sunquest order/entry, inquiry, crediting, and other basic LIS functions.
Performs patient registration functions including information updates, and assigns medical record numbers.
Ensures current information in the master patient index.
Assists in training new lab support technicians and students.
Commits to self-development by attending one BMC training session per year.
Performs other duties as needed.