Laboratory Support Specialist - Certified (Mon- Wed 5a-10a)Thurs(5a-230p) , Sat, Sun(5a-130p) rotating weekends & holidays)

BMC Software•Boston, MA

6d•$26 - $33•Onsite

About The Position

Provides guidance and ancillary service for clinical activities by performance of specimen procurement, related specialized procedures, specimen processing and reference lab processing. This role is crucial for ensuring the smooth operation of the clinical laboratory by handling specimen collection, preparation, and processing. The position involves direct patient interaction for specimen collection, meticulous handling of laboratory specimens, and utilization of various hospital computer systems. The specialist is expected to maintain high standards of customer service and patient care, adhering to all hospital and departmental policies and procedures. This role also contributes to quality improvement initiatives and may assist in training new staff.

Requirements

High School Diploma or GED.
Phlebotomy Certification or ten years of experience required.
3 years phlebotomy experience required as applicable.
Excellent English communication skills (oral and written) and interpersonal skills are required to communicate effectively with internal and external contacts in a courteous and customer service manner.
Excellent analytical and critical thinking skills; strong attention to detail, organizational ability and follow-through.
Demonstrates technical competency using hospital computer systems such as Microsoft Office, patient registration systems (e.g. EPIC), and Laboratory Information Systems (e.g. Sunquest).
Must be able to maintain strict confidentiality of all personal/health sensitive information
Ability to effectively handle challenging situations and to balance multiple priorities.

Nice To Haves

Assists in training new lab support technicians and phlebotomy students.
Assists supervisors with writing training programs, standard operating procedures, and establishing competencies. Assists in training new phlebotomists and phlebotomy students.
Acts as a lead role in the absence of the technical and assistant supervisors.
Assists with competency assessment as needed
Assists with communication of important information to staff including coordination of daily or weekly huddles
Assists with scheduling as needed including coverage of late calls, sick calls, and additional weekends

Responsibilities

Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens, blood cultures, pediatric and neonatal specimens.
Positively identifies all patients according to laboratory policies and procedures. Verifies identification of specimens and labels specimens according to laboratory policies and procedures.
Receives and prepares laboratory specimens prior to laboratory analysis and testing, including study specimens, random and 24 hour urines, and send-out specimens.
Centrifuges and aliquots specimens, and follows all special handling instructions according to laboratory policies and procedures.
Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens. Routes and distributes specimens to appropriate lab sections within specific time frames. Assists in the pickup and delivery of specimens as needed.
Prepares all workstations with essential supplies.
Monitors and records daily temperatures and performs scheduled maintenance of equipment as needed.
Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor.
Utilizes technical training and acquires in-depth knowledge of the LIS and its functions.
Performs order/entry, inquiry, crediting, and other basic LIS functions in the laboratory information system according to policies and procedures.
Performs patient registration functions in EPIC registration system, including patient demographic updates, insurance validation and eligibility checks, and assigning of medical record numbers.
Answers the telephone and pager according to department policy and procedure.
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
Manages time appropriately and meets BMC standards for attendance and punctuality.
Attends department meetings, delivers reports in a timely fashion and documents activities related to quality improvement as assigned.
Assists in training new lab support technicians and phlebotomy students.
Completes all laboratory and hospital safety, compliance, and competency training as assigned. Follows established hospital infection control and safety procedures.
Performs special procedures as requested by supervisors, assistants, and specialists.
Works with the technical and assistant supervisors to update inventories, orders, and maintain supplies as needed
Assists supervisors with writing training programs, standard operating procedures, and establishing competencies. Assists in training new phlebotomists and phlebotomy students.
Participates in quality improvement (QI) activities according to Laboratory policies and procedures. Offers input for performance improvement and participates in validating the effectiveness of implemented solutions.
Recognizes and resolves technical and non-technical problems in the laboratory. Anticipates problems to circumvent customer dissatisfaction. Obtains help in problem-resolution as appropriate. Records information on the problem log and reports all issues to supervisory staff.
Adapts to changes in the departmental needs including, but not limited to, offering assistance to other team members, adjusting assignments, and fostering teamwork.
Acts as a lead role in the absence of the technical and assistant supervisors.
Assists with competency assessment as needed
Assists with communication of important information to staff including coordination of daily or weekly huddles
Assists with scheduling as needed including coverage of late calls, sick calls, and additional weekends
Performs assignments with minimum direction and is available to help others.
Must adhere to all of BMC’s RESPECT behavioral standards.