Laboratory Service Center Supervisor

Alliance Technical Group•Charlotte, NC

13h•Hybrid

About The Position

Performs a critical role in support of new ATG service center in the Charlotte, NC, market. The Service Center Supervisor is responsible for scheduling sampling events, receiving samples, and arranging courier service to the Greenville lab for analysis. The role may include sample collection and performance of field analyses, including pH, Temperature, Total Residual Chlorine, Flow, and Composite setup and breakdown. This role also includes serving as a point-of-contact for Charlotte area clients and working closely with the project management group to ensure timely response and client satisfaction.

Requirements

Bachelor’s degree or 4 years administrative experience
Minimum 1 year of experience in managing laboratory
Basic knowledge of environmental sampling techniques and safety practices
Positive attitude and willingness to engage with clients to ensure client satisfaction
Valid driver's license and ability to safely operate a motor vehicle
Intermediate skill level in Microsoft Office programs, including Work, Excel, and Outlook
Excellent written and verbal communication skills, both with internal customers and external vendors
Professional behavior
Ability to be organized and pay attention to detail
Ability to prioritize and multi-task, follow up on pending issues, meet deadlines, and work independently

Responsibilities

Generate labels and COCs for laboratory work in preparation for field
Track sample shipments with laboratories to ensure appropriate
Log in samples to LIMS based on the submitted chains of custody with proposed scope
Prepare bottle kits for client projects
Perform other job-related duties and projects as assigned
Take phone calls and assist with client requests and scheduling
Complete and process basic forms, logs, and databases related to field activities
Oversight of the service center, including scheduling and coordination with the courier service and the stack office on premises.

Benefits

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
401(K) Plan with Competitive Match
Continuing Education and Tuition Assistance
Employer-Sponsored Disability Benefits
Life Insurance
Employee Assistance Program (EAP)
Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st)
Profit Sharing or Individual Bonus Programs
Referral Program
Per Diem & Paid Travel
Employee Discount Hub