Laboratory Referral Specialist I or II - Cottonwood, AZ

Mayo Clinic•Rochester, MN

2h•$25 - $42•Onsite

About The Position

This position requires the employee to work 100% on-site in a hospital laboratory setting at a strategic client facility located in Cottonwood, AZ. You will be managing a client’s referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff. You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions. Duties may consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCS supply inventory. There may be additional responsibilities as assigned by the client and MCS related to LIS maintenance, documents, and end-user feedback groups. Individuals hired to this position are required to complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic. This position is not eligible for visa sponsorship/we will not transfer of sponsor a visa for this posttion. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

Must complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic
Not eligible for visa sponsorship
Mayo Clinic does not participate in the F-1 STEM OPT extension program

Responsibilities

Manage referral send-out work
Provide onsite customer service
Manage biological specimens (receipt, verification, handling, aliquoting, processing, shipping, ordering, and specimen resolution)
Communicate with internal and external stakeholders
Monitor assigned reports
Resolve issues related to specimen submissions
Manage pending lists
Manage billing charges
Manage LIS test builds
Manage Joint Test Catalog maintenance
Manage quality metrics
Train send-out staff
Maintain MCS supply inventory
Perform additional responsibilities as assigned related to LIS maintenance, documents, and end-user feedback groups