Laboratory Quality Supervisor-FT-Provo

Revere Health•Provo, UT

About The Position

Revere Health is seeking a motivated, outgoing professional to join our Laboratory Administrative Team as a Quality Assurance Supervisor. This role supports the healthcare mission by providing oversight of laboratory quality functions across microbiology, chemistry, immunochemistry, and hematology services. The Quality Assurance Supervisor will collaborate with laboratory supervisors and medical directors at Urgent Care laboratory locations and the East Bay Microbiology Lab to ensure regulatory compliance, maintain high-quality testing standards, and support continuous improvement initiatives. Key responsibilities include coordinating CLIA and COLA surveys, communicating with the Utah State CLIA office, performing quality audits, developing and maintaining laboratory policies, validating new tests, and serving as a resource for quality control documentation and troubleshooting. The ideal candidate will maintain a professional appearance and conduct, balance individual and team responsibilities, and contribute to a positive work environment. Excellent written and verbal communication skills are essential, as this role requires frequent interaction with physicians, supervisors, and staff. The ability to manage multiple time-sensitive projects simultaneously is required.

Requirements

Bachelor's degree in Clinical Laboratory Science
Current certification as a Medical Laboratory Scientist (ASCP, NCA, or equivalent)
Minimum of two years of laboratory experience in a CLIA high-complexity laboratory
Experience performing microbiology, chemistry, immunochemistry, and hematology testing

Responsibilities

Maintain knowledge of CLIA and COLA regulatory standards to ensure laboratory compliance and recommend changes when necessary
Write, evaluate, revise, and update laboratory policies and procedures in collaboration with the Laboratory Medical Director
Administer the laboratory quality assurance program, with primary oversight of: Microbiology, Chemistry, Immunochemistry, and Hematology.
Ensure quality across all phases of testing, including:
Pre-analytic, analytic, and post-analytic processes o Employee competency
Quality control (QC) review
Proficiency testing
Incident reporting and resolution
Establish standards, reference ranges, and quality control methods for laboratory tests and instrumentation
Oversee test performance and quality, and plan, design, and direct implementation of new or improved laboratory techniques
Perform internal and external laboratory audits
Serve as a consultant to other departments performing testing regarding CLIA compliance and new test evaluations
Conduct test correlations between primary and secondary analyzers
Lead new test and analyzer validation projects
Assist with the annual laboratory quality review
Maintain working knowledge of the Laboratory Information System (LIS)
Promote excellent customer service
Assist in addressing and resolving complaints related to laboratory operations