Laboratory Quality Supervisor

Conway Medical Center•Conway, SC

About The Position

The Laboratory Quality Supervisor (LQS) develops, monitors, and oversees a multidisciplinary team and establishes goals and performance standards for laboratory testing. While not directly responsible for daily monitoring of each bench area, the LQS ensures that standards are met and addresses the needs of both the PNS Office and the hospital laboratory. The LQS oversees laboratory CAP activities, understands applicable checklist questions for general test performance, and oversees technical staff training and the six elements of competency per CAP guidelines. Responsibilities include overseeing biennial reviews of laboratory procedure manuals and form reviews, maintaining appropriate documentation, and responding to regulatory agencies as required. The LQS works closely with Senior Techs, the Phlebotomy Supervisor, the Lab Director, the Pathologist, designated nursing staff, and the hospital quality department to ensure standards are met and documentation is maintained. The role also oversees point-of-care testing performed in the hospital by nonlaboratory staff. The LQS ensures laboratory quality measures are entered into the Dashboard promptly, follows up with corrective action when indicated, and submits monthly data to the Pathologist and Lab Director for review and sign-off.

Requirements

Bachelor’s degree in Medical Technology, Clinical Laboratory Science, or Chemical Science.
At least four years of general laboratory experience as a Medical Technologist.
Certification as a Medical Technologist through an accredited agency.
Ability to work effectively and collaboratively with colleagues, physicians, department heads, and executive leadership.
Proficiency with Microsoft Outlook, Word, Excel, Explorer, and PowerPoint.
Working knowledge of CAP standards.
Strong customer service skills.
Knowledge of leadership, creativity, teaching, education, and group dynamics.
Strong organizational skills.
Strong verbal communication skills.
Knowledge of elementary principles of management.

Nice To Haves

At least two years of laboratory quality improvement experience or point-of-care laboratory experience.
Experience with point-of-care software and/or instrument management.
ASCP certification is preferred.

Responsibilities

Develop, monitor, and oversee a multidisciplinary team.
Set goals and performance standards for laboratory testing and ensure standards are met.
Oversee laboratory CAP activities and understand applicable checklist questions for general test performance.
Oversee technical staff training and the six elements of competency per CAP guidelines.
Oversee biennial reviews of laboratory procedure manuals and form reviews per CAP guidelines.
Maintain appropriate documentation and respond to regulatory agencies as required.
Work with Senior Techs, the Phlebotomy Supervisor, Lab Director, Pathologist, designated nursing staff, and the hospital quality department to ensure standards and documentation requirements are met.
Oversee point-of-care testing performed within the hospital by nonlaboratory staff.
Ensure laboratory quality measures are entered into the Dashboard in a timely manner and follow up with corrective action when indicated.
Submit monthly data to the Pathologist and Lab Director for review and sign-off.