Laboratory Quality Services Coordinator

Monument Health Rapid City Hospital•Rapid City, SD

76d•Onsite

About The Position

Monument Health is seeking a Laboratory Quality Services Coordinator to lead and facilitate the Laboratory’s Quality Management Plan. This role involves identifying opportunities for operational excellence by monitoring performance standards and metrics, integrating continuous quality and process improvement methods, and supporting industry best practices. The coordinator will lead operational activities with a focus on analytical support and process improvement in quality, safety, and inventory management.

Requirements

Bachelors degree
3+ years of healthcare experience
3+ managing projects
Lean Six Sigma Yellow Belt within one year of hire

Nice To Haves

Bachelors degree in Biological Sciences or Clinical Laboratory Sciences.
Masters degree in Healthcare Administration
3+ years of Healthcare Experience
1+ years of Laboratory Experience
1+ years of Management Experience
1+ years Lean/Six Sigma.
Medical Laboratory Scientist (MLS) Certification
American Society for Clinical Pathology (ASCP) and/or Certified Professional in Healthcare Quality (CPHQ)- American Society for Quality

Responsibilities

Provides guidance and support to staff to ensure that the quality assurance plan, policies, processes, and procedures are established, current, and followed by all laboratory staff.
Coordinates a program of auditing to find deviations, procedural drifts and non-conformance to policies and operating procedures.
Successfully tracks and trends product/service nonconformance and its possible consequences.
Works with supervisors/ section leads to develop improvement plans if required.
Implement tools to ensure sustained improvement is occurring, audits those tools to ensure sustained improvement.
Establish and maintain improvement plans as necessary.
Participate in planning, development, implementation, and maintenance of departmental monitoring tools (i.e. dashboards, productivity).
Prepares and reports all findings to the Laboratory leadership team and committees as required.
Prepare reports and oversee departmental documentation in accordance with various regulatory agencies, including but not limited to AABB, CAP, SDDOH, TJC and CMS.
Maintains procedures to ensure appropriate and immediate response to and resolution of all issues and concerns.
Responsible for investigation and response to concerns brought forward (complaints, errors, accidents, or concerns) as appropriate.
Monitor occurrence/incident reports and report findings to laboratory management.
Oversee plans for improving processes and workflow to ensure patient safety and quality of services provided.
Creates an environment in which people feel valued, respected, and energized to explore new methods of doing business, generating revenue, and taking calculated risks.
Develops employees based on linkage to business requirements and ensures employees are competent to manage change.
Demonstrates a clear understanding of core business structures, systems, practices, trends, and technologies within our current industry and of those in which we choose to compete in the future.
Analyzes a variety of standard and customized reports to monitor the effectiveness of quality and performance improvement outcomes and initiatives including operational data to provide knowledge for quality and performance improvement teams.
Will be responsible for researching and synthesizing current healthcare intelligence and trend data to identify opportunities for improvement and support the implementation of improvement strategies.
All other duties as assigned.