Laboratory Patient Service Center Manager

University of Maryland Faculty Physicians•Baltimore, MD

1d•Onsite

About The Position

Under limited supervision, while reporting to the Director, Laboratory Services, the Patient Service Center Manager will provide support to all laboratory practice operations. To include: managing all operations in direct support to the clinical functions, business office and other administrative functions of a Patient Service Center.

Requirements

Bachelor degree from a four year college or university or related field preferred or equivalent combination of education and experience
2-3 years supervisory experience
Phlebotomist certificate required
Phlebotomy and processing experience required
Previous experience working in a medical office setting

Responsibilities

Coordinates and integrates services within the department with other departments, and with the System’s primary functions.
Participates in the selection of outside services, if needed.
Continuously assesses and improves the department’s performance.
Maintains appropriate control/assessment programs (if applicable).
Actively utilizes improvement strategies and tools to positively impact all aspects of operations.
In cooperation with departmental leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
Assures that FPI policies regarding cash collections and reconciliation processes are followed.
Communicates operational issues to level of organization required to obtain timely and effective resolution.
Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.