Laboratory Operations Manager

ITW • Norwood, MA

5d • Onsite

About The Position

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. This position is responsible for the day-to-day operation of the NVLAP-accredited laboratory facilities located in Norwood, MA. This role plans, directs, supervises, and evaluates laboratory operations to ensure efficiency, quality, and productivity while meeting organizational and customer requirements. The Laboratory Operations Manager actively oversees the lifecycle of laboratory measurement standards, testing fixtures, and instrumentation in support of global field service operations. This position leads and supports the Norwood-based laboratory team to ensure equipment is received, maintained, calibrated, and delivered efficiently to field service engineers worldwide. The role promotes a safe, organized, and effective laboratory environment, ensures compliance with applicable standards, and supports continuous improvement initiatives to meet operational targets and quality objectives.

Requirements

• Technical competence gained through education and experience in engineering or metrology.
• Experience supporting or managing technical service operations.
• Demonstrated ability to lead and support teams in a collaborative manner.
• Strong written and verbal communication skills.
• Ability to meet goals in a fast-paced technical environment.
• Working knowledge of calibration of precision force transducers.
• Experience with testing fixtures, ASTM practices, and NIST procedures.
• Ability to organize work independently with minimal supervision.

Responsibilities

• Develops and provides management reports and performance metrics related to laboratory equipment, capacity, and workforce needs.
• Oversees the day-to-day application of organizational policies and procedures and monitors staff performance.
• Maintains accountability for laboratory performance, including inventory tracking, equipment availability, and work assignment.
• Reviews calibration results to identify trends and recommend improvements.
• Measures and manages departmental efficiency and quality, driving continuous improvement initiatives.
• Ensures compliance with safety regulations and promotes a culture of safe practices.
• Maintains high standards of housekeeping and equipment maintenance.
• Ensures compliance with ISO/IEC 17025 and applicable quality standards.
• Defines staffing and resource needs and participates in hiring and performance reviews.
• Leads technical problem solving and supports calibration needs with internal and field teams.

Benefits

• ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
• As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
• All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
• ITW is a Fortune 200 global multi-industrial manufacturing leader.
• Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe.
• We’re committed to investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle.
• Our decentralized, entrepreneurial culture empowers you to think and act like a business owner.
• We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together.
• The ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed