Laboratory Front Desk Coordinator

Waccamaw Dermatology • Myrtle Beach, SC

20h • Onsite

About The Position

The Front Desk Coordinator is responsible for providing exceptional customer service while supporting the daily operations of Waccamaw Dermatology Laboratory. Responsibilities include answering phones, processing laboratory documentation, coordinating consultation cases, managing slide and block requests, maintaining archived records, scanning documents into electronic systems, supporting digital pathology workflows, and ensuring compliance with HIPAA, CLIA, OSHA, and company policies.

Requirements

• High School Diploma or GED required.
• Minimum of one year of administrative, medical office, laboratory, or customer service experience preferred.
• Experience in dermatology, pathology, or a medical laboratory setting preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office, Outlook, OneDrive, scanners, and office equipment.
• Ability to learn and utilize laboratory information systems (LIS) and digital pathology platforms.
• Ability to maintain confidentiality and professionalism in all interactions.
• Ability to sit, stand, and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to travel to and from the off-site storage facility as needed.
• Ability to use computers, phones, scanners, and office equipment throughout the workday.

Nice To Haves

• Associate degree preferred.
• Experience in dermatology, pathology, or a medical laboratory setting preferred.

Responsibilities

• Answer incoming phone calls professionally and direct inquiries to the appropriate department.
• Provide excellent customer service to providers, clinic staff, patients, couriers, and vendors.
• Respond to emails, faxes, and laboratory inquiries in a timely manner.
• Communicate effectively with laboratory personnel regarding specimen, slide, block, report, and consultation requests.
• Assist providers and clinical staff with laboratory-related questions and requests.
• Receive, review, scan, upload, and maintain laboratory documents.
• Scan requisitions, reports, and laboratory records into OneDrive and designated electronic systems.
• Process incoming and outgoing faxes.
• Maintain accurate records of laboratory correspondence and requests.
• Organize and file laboratory documentation according to established procedures.
• Receive and accession consultation cases into the Laboratory Information System (LIS).
• Verify receipt of consultation slides, pathology reports, requisitions, and supporting documentation.
• Ensure all consultation materials are properly documented and tracked.
• Route consultation cases to the appropriate pathologist for review.
• Monitor consultation cases through completion and reporting.
• Prepare consultation slides and materials for return to the originating provider or laboratory after the case has been finalized.
• Coordinate shipment and tracking of returned consultation materials.
• Maintain chain-of-custody documentation for all consultation cases.
• Coordinate incoming and outgoing slide requests.
• Retrieve archived slides, paraffin blocks, requisitions, reports, and laboratory records.
• Prepare materials for consultations, send-outs, provider requests, and legal requests.
• Track and document all materials removed from and returned to storage.
• Ensure proper chain of custody and specimen traceability.
• Verify all required documentation accompanies requested materials.
• Maintain organization of archived laboratory materials and records.
• Travel to the off-site storage facility (approximately 20 minutes from the laboratory) as needed.
• Retrieve slides, paraffin blocks, requisitions, reports, and archived laboratory records from the off-site facility.
• Maintain inventory and organization of archived materials at the off-site facility.
• Maintain daily temperature and humidity logs for the storage facility.
• Monitor environmental conditions to ensure proper preservation of laboratory materials.
• Report any temperature, humidity, security, pest control, or environmental concerns immediately to management.
• Ensure storage records are accurate and maintained according to laboratory policies.
• Scan glass slides into the digital pathology platform.
• Verify digital images are uploaded, linked, and available for pathologist reviews.
• Assist with accessioning-related administrative functions.
• Monitor office and laboratory supply inventories and notify management of shortages.
• Support laboratory workflow to ensure timely case processing and turnaround times.
• Assist with special projects and administrative tasks as assigned.
• Maintain strict HIPAA compliance and patient confidentiality.
• Follow all laboratory, CLIA, OSHA, and company policies.
• Handle protected health information (PHI) securely at all times.
• Report compliance concerns immediately to management.
• Maintain confidentiality of all laboratory records and patient information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED