Laboratory Client Support Technician- Processing

ARUP Laboratories Career•Salt Lake City, UT

7d•Onsite

About The Position

The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. Provides a supportive link between customers and all other areas of the company. Must complete and demonstrate department-specific training and competency within 6 months. College level courses in medical terminology, biology, communications or related life sciences is preferred. About ARUP : ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Requirements

Absolute integrity in the accurate identification of samples, test performance, and reporting of results.

Nice To Haves

College level courses in medical terminology, biology, communications or related life sciences is preferred.

Responsibilities

Understand appropriate collection, handling, and transportation of specimens.
Accurately process specimens according to established departmental procedures. May include specimen triaging, routing, and storing.
Evaluate specimens for acceptability and follow the appropriate procedures for specimens that do not meet acceptance criteria.
Initiate problem resolution.
Process requests for add-on testing.
Develop proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receive and initiate telephone calls to/from customers and laboratories in a timely and courteous manner.
May provide verified test results available in the LIS, as requested, to authenticated individuals.
Provide education, guidance, and troubleshooting to customers regarding available resources, testing and application utility.
Maintain competency on pre-analytic equipment, maintenance and operation as needed for department support.
Maintain work area. Clean bench tops and equipment as needed and daily at the end of the work shift. Document cleaning and maintenance as required.
Serve as a liaison between technical sections and customers.
Build and maintain customer relationships throughout all communications while providing a positive, professional and empathetic understanding.
Document customer communications, resolutions, issues, and appropriate follow-up.
Other duties as defined.