Hospital Reference Test Clerk

Labcorp • Phoenix, AZ

3d • Onsite

About The Position

Labcorp is seeking a Laboratory Clerk to join our team in Phoenix, AZ. This role acts as a liaison between Labcorp, the customer base, and patients, coordinating specimen pickups and responding to inquiries or issues related to specimens. The clerk will utilize multiple databases to process requests, prioritize tasks, and provide status updates and education to clients as needed. Additionally, the role involves performing various administrative and clerical duties such as typing, faxing, and emailing.

Requirements

• High School Diploma or GED equivalent
• 1 year or more of experience in customer service
• Excellent communication skills; both written and oral
• Strong data entry skills and the ability to multitask
• Familiarity with medical terminology
• Proficient in Microsoft Office

Nice To Haves

• Current or prior Labcorp experience
• 1 year or more of experience in the healthcare industry, such as a physician's office, clinic or hospital
• 1 year or more of experience working in a call center environment

Responsibilities

• Act as a liaison between Labcorp, the customer base and patients
• Schedule and coordinate specimen pickups on a daily basis
• Respond to customer inquiries or specimen related problems in a timely manner
• Problem solve and provide potential resolutions for any specimen related issue
• Utilize multiple databases to process requests and inquiries
• Prioritize requests based on information gathered
• Provide status updates and educate the client when needed
• Performs a variety of administrative/clerical duties (i.e. typing, faxing and emailing)

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED