Laboratory Associate II/Phlebotomist

Beth Israel Lahey Health•Newburyport, MA

3d•$21 - $28•Onsite

About The Position

Provides pre-analytic services such as client services, patient registration, and order entry, blood collection either at our blood collection stations or at the laboratory front desk. Provides independent office management and ABN generation. This role involves patient assessment, technical procedures, post-specimen collection care, outpatient services, LIS proficiency, patient registration, productivity management, safety adherence, and ongoing education. The organization emphasizes a strong commitment to patient satisfaction through attitude, appearance, communication, teamwork, managing patient waiting times, confidentiality, safety awareness, and a sense of ownership. Patient safety is a key focus, with expectations to incorporate safety goals and support a culture of safety. Attendance and punctuality are also critical.

Requirements

Minimum Education: H.S. graduate
Minimum Work Experience: 6 months related work experience desired, but may be waived depending upon applicants apparent strengths and abilities
Maintains HeartSaver or BLS.
Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.

Nice To Haves

Medical Assistant graduate or successful completion of an approved accredited phlebotomy program preferred.
National certification preferred.

Responsibilities

Assures proper patient identification with two identifiers (name and date of birth) and by comparing labels and wristbands.
Verifies outpatient order accuracy.
Determines appropriate collection devices and selects correct collection tubes to minimize blood volume collected.
Complies with defined age-specific based standards.
Collects patient samples on the first attempt 95% of the time.
Adheres to laboratory protocols when performing all specimen collections.
Cares for patients who require special care and treatments.
Assesses patient overall status prior to releasing, including proper hemostasis.
Follows the triple check policy to ensure order accuracy.
Reports all adverse patient events immediately to supervisor.
Delivers all specimens to the appropriate area for testing.
Greets and processes outpatients by adhering to all screening procedures.
Obtains properly completed order forms and patient demographic information.
Practices AIDET (acknowledge, identify, duration, education, thank you) customer service departmental standard.
Opens and closes sites as scheduled and remains available for patients who present at closing.
Utilizes LIS effectively for result query, label printing, generating collection lists, generating and faxing patient reports, and order entry.
Logs on and off LIS correctly and never works under another’s password.
Verifies patient demographic information with the patient when possible.
Enters and updates patient demographic information accurately.
Matches collection date with date of service.
Follows up with physician practices to obtain any missing information on test order forms.
Exhibits initiative by flexing to those tasks or areas where workload demands additional help.
Understands and is prepared to respond to emergency activations per policy.
Organizes daily blood collections in order of priority.
Manages off-site inventory appropriately and within budget.
Utilizes available safety devices to ensure personal safety and safety for others.
Maintains collections centers so that they are clean and orderly.
Reports safety concerns to management.
Demonstrates knowledge of clean-up procedures of biological spills.
Completes all annual institutional and laboratory mandatory in-services by anniversary date.
Strives to keep current on job-related topics, safety and disaster procedures.
Attends general laboratory and departmental meetings.
Demonstrates professionalism through example by strictly following established protocols.
Demonstrates critical thinking skills.
Demonstrates the ability to work collaboratively and independently with the ability to problem solve effectively.
Assists with training of employees.
Completes other duties as assigned.
Incorporates Patient Safety Goals in daily work and identifies and reports safety issues.
Supports a culture of patient safety by educating patients and families.
Adheres to the hospital's policies and procedures regarding absences and tardiness.
Provides adequate notice when calling out sick and requesting time off.
Arrives and departs from work at appropriate time.
May provide guidance and support to others while acting as a resource, trainer and/or preceptor.