About The Position

The Laboratory Assistant II performs specimen receiving and processing duties, registers patients, enters orders into the computer system, centrifuges specimens, labels and aliquots samples, delivers samples to testing sites, and stores samples, slides, blocks, and related materials. The role supports patient registration and reimbursement requirements; maintains department supplies; and applies knowledge of specimen collection and handling. The assistant performs departmental functions involving hospital and laboratory information systems, specimen processing and transportation, billing, reference testing, and scheduling. Additional duties include pathology specimen processing, equipment upkeep, quality improvement, documentation, filing and report distribution, scheduling laboratory personnel or transportation representatives, and assisting with bone marrow collection and processing. Phlebotomy may be performed when required and only after approved competency is on file.

Requirements

  • High school diploma or GED equivalency.
  • Two years of laboratory experience or patient care experience. Current students seeking a higher educational degree or certification in a science field, such as nursing, medical technology, pre-med, or a related clinical field, may substitute for up to two years of the required experience.

Responsibilities

  • Support patient registration and third-party reimbursement requirements and regulations.
  • Maintain department supplies and customer supply orders.
  • Apply knowledge of specimen collection and handling requirements.
  • Perform departmental functions using hospital and laboratory information systems, including downtime functions, specimen processing, transportation, billing, reference testing, and scheduling.
  • Maintain positive customer service relationships and proactively respond to customer service issues.
  • Process pathology specimens as appropriate.
  • Train staff as required.
  • Work flexible hours to meet department needs.
  • Work cooperatively with team members and respond to customer phone calls.
  • Assist with maintaining and cleaning laboratory equipment, including refrigerators and centrifuges.
  • Follow established policies and procedures to meet regulatory and accrediting agency requirements.
  • Maintain regular, punctual attendance and comply with Orlando Health policies and applicable standards.
  • Participate actively in the laboratory Quality Improvement Program.
  • Maximize productivity, customer satisfaction, and profitability.
  • Document specimen quality issues.
  • Follow infection control and safety practices and keep the work area clean and organized.
  • Maintain confidentiality of patient records and hospital and departmental matters.
  • File reports and requisitions.
  • Assist with charting and report distribution by telephone, fax, or other appropriate means.
  • Read and understand physicians' laboratory test orders.
  • Schedule pathologists, histotechnicians, or transportation representatives as needed.
  • Assist with bone marrow collection and processing.
  • Perform phlebotomy as necessary, provided approved competency is on file.
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