Laboratory Assistant II - Winter Park LabWorks

Orlando Health•Orlando, FL

1d•Onsite

About The Position

Orlando Health is seeking a Laboratory Assistant II to support daily laboratory operations through accurate specimen processing, patient registration, order entry, and clerical support. This role plays a vital part in ensuring timely, high‑quality laboratory services by supporting specimen integrity, pathology workflows, customer service, and overall laboratory efficiency. The ideal candidate demonstrates strong attention to detail, comfort working in a fast‑paced healthcare environment, and a commitment to quality, safety, and teamwork.

Requirements

High School Diploma or GED
Two (2) years of laboratory experience or patient care experience
Current enrollment in a science‑related program (e.g., Nursing, Medical Technology, Pre‑Med, or related clinical program), which may measure for up to two years of experience
Phlebotomy experience
High School Diploma or GED equivalency
Two (2) years of laboratory experience or patient care experience. Current student seeking higher educational degree or certification in a science field, such as nursing, medical technology, pre-med, or related clinical field may be substituted for up to two years of the required experience.

Responsibilities

Receive, process, label, aliquot, store, and transport laboratory specimens in accordance with established protocols
Perform specimen preparation tasks, including centrifugation and proper handling techniques
Support pathology specimen processing and reference testing workflows
Complete patient registration, order entry, billing, scheduling, and downtime procedures as needed
Utilize laboratory and hospital information systems accurately and efficiently
Maintain laboratory supplies and manage customer supply orders
Deliver high‑quality customer service and respond promptly to internal and external requests
Assist with cleaning, maintenance, and monitoring of laboratory equipment (e.g., centrifuges, refrigerators)
Identify and document specimen quality issues and participate in Quality Improvement initiatives
Provides support in the areas of patient registration, third party reimbursement requirements and regulations.
Maintains department supplies and customer supply orders.
Demonstrates knowledge of specimen collection and handling requirements.
Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, to include downtime functions, specimen processing, transportation, billing, reference testing and scheduling.
Maintains positive customer service relationships at all times and proactively responds to customer service issues.
Processes pathology specimens as appropriate.
Trains staff as required.
Ability to work flexible hours to meet the needs of the department.
Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.
Assist in maintaining and cleaning of laboratory equipment, i.e., refrigerators, centrifuges.
Follows the established policies and procedures to meet regulatory and accrediting agency requirements.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Responsible for maintaining an active role in the laboratory Quality Improvement Program.
Maximizes productivity, customer satisfaction and profitability.
Documents specimen quality issues.
Adheres to infection control and safety practices and keeps a clean and organized work area.
Maintains confidentiality of patient record, hospital and departmental matters at all times.
Performs filing of reports and requisitions.
Assists with charting and report distribution via telephone, fax, or as appropriate.
Reads and understands a Physician's laboratory test order.
Schedules Pathologists, Histotechnicians or Transportation Reps as needed.
Assists with bone marrow collection and processing.
May perform phlebotomy as necessary (must have approved competency on file before completing).