Laboratory Admin

Quest Diagnostics•San Juan Capistrano, CA

1d•Onsite

About The Position

This position serves as a central coordinator in a multi-department environment. Incumbents ensure more timely responses to client problems/questions. The Laboratory Administrator ensures all callers receive an appropriate response from his/her assigned lab areas by utilizing the company values, vision, and mission and using a helpful and mature telephone presence. This role involves data entry, reagent storage, signing for reagents, and maintaining associated paperwork. It also includes problem-solving activities such as handling small size samples, accessioning, or thawed samples, and gathering data to address specific problems. The position is responsible for pulling samples for studies and acting as a problem solver for test adds from lab services. Additionally, the role involves performing a monthly tally of laboratory assays, reviewing contents with the Director or Department Head, and forwarding the report to Medical Administration. The Laboratory Administrator is responsible for keeping laboratory libraries up-to-date, preparing photocopies of pertinent data or articles, and performing incoming and out-going clerical purchasing activities for assigned departments. Report retrieval and generation activities are also part of the role, which may include photocopying and binding documents for management. The position may also organize and file TRFs for the assigned laboratory and answer phones for one or more departments. Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Requirements

1-3 years of office/laboratory experience.
Computer skills (35+ wpm typing speed) and familiarity with word processing software.
Strong organizational skills and professional telephone skills sets are also required.
High School Diploma or Equivalent (Required)
Incumbent must undergo regular Client Services training in order to stay proficient in responding to client inquiries.
Incumbent is expected to increase their knowledge of the laboratory environment up to and including sample processing in order to be more responsive to client needs.

Nice To Haves

Background in biological sciences preferred.

Responsibilities

Performs the function of coordinating, routing and answering incoming client requests to various individuals within assigned laboratories.
Will also provide formal responses to client's requests via out-going calls.
May assist with test adds.
Performs data entry as well as being responsible for reagent storage upon receipt, signing for reagents upon deliver and keeping associated paperwork in order.
Performs problem solving related activities such as small size samples, accessioning or thawed samples.
Responsible for data gathering in order to address specific problems.
Responsible for pulling samples for studies and will also act as a problem solver for test adds from lab services.
Performs monthly tally of laboratory assays, reviews contents with Director or Department Head and forwards report to Medical Administration.
Responsible for routinely keeping one or more laboratory libraries up-to-date as well as preparing photo copies of pertinent date and/or articles to Unit Supervisors, laboratory staff and others.
Performs incoming and out-going clerical type purchasing activities for assigned departments.
Responsible for report retrieval and generation activities.
May photocopy and bind documents to be used by members of management.
May organize and file TRFs for assigned laboratory.
Answers phones for one or more departments depending on size of the assigned area.
Other duties as assigned.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities