Labor Relations Specialist - CA - On site

Vensure Employer Solutions•Burbank, CA

8d•Onsite

About The Position

Vensure Employer Solutions is seeking a Labor Relations Specialist to manage day-to-day and ongoing Labor Relations activities, with a focus on contract setup and maintenance of union rates within the Sports & Entertainment software platform. This role involves daily interaction with various company departments, external offices, and clients. The position requires regular on-site attendance for secure system access, collaboration on technical matters, participation in operational meetings, and hands-on involvement.

Requirements

Strong knowledge of union contracts, collective bargaining agreements, pension plans, health and welfare plans, and contribution administration.
Ability to interpret contractual language and apply contract provisions accurately within software systems and operational processes.
Strong analytical and problem-solving skills with the ability to research complex contract, billing, and contribution issues and develop effective long-term solutions.
Proficiency in data analysis, report generation, data validation, and reconciliation using spreadsheets, databases, and reporting tools.
Ability to gather, test, and validate system requirements while partnering effectively with technical teams and programmers.
Strong attention to detail with a high degree of accuracy when reviewing contract terms, client setups, contribution rates, and system data.
Excellent organizational and project coordination skills with the ability to manage multiple priorities, deadlines, and stakeholder requests simultaneously.
Effective verbal and written communication skills with the ability to explain complex contractual, reporting, and operational information to clients and internal teams.
Strong customer service and relationship management skills with the ability to develop and maintain positive working relationships with clients, fund offices, unions, and internal stakeholders.
Ability to collaborate across multiple departments and facilitate communication among Operations, Payroll, IT, Implementations, Labor Relations, and other business units.
Ability to create clear process documentation, procedural guidelines, reference materials, and training resources.
Strong presentation and training skills with the ability to communicate contract-related information to diverse audiences.
Ability to identify process improvement opportunities and implement more efficient interdepartmental workflows.
Sound judgment and decision-making skills when addressing contract interpretation, compliance concerns, and operational issues.
Ability to work independently while exercising initiative in researching issues, resolving problems, and driving projects to completion.
Ability to maintain confidentiality and exercise discretion when handling client, contract, and participant information.
Bachelor's degree preferred or equivalent combination of experience, skills, and education (including other relevant non-traditional degree programs, certifications, or job training programs).
Two (2) to Three (3) years of Labor Relations experience in the entertainment industry environment.
Experience with Entertainment Union & Guild Agreements is required.
Experience and understanding of payroll processes.
Understand collective bargaining agreement details and ability to implement them.
Experience collaborating with clients and departments to identify needs, prioritize requests and build effective relationships using tact and diplomacy.
Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

Nice To Haves

Experience working in a multi-state or Professional Employer Organization (PEO) preferred.

Responsibilities

Ensure software systems are configured and maintained in compliance with union contracts, collective bargaining agreements, and fund requirements.
Verify and validate client setup for pension, health, and related contribution plans for accuracy and compliance.
Research and resolve complex contract, billing, and contribution inquiries from clients, unions, and fund offices, identifying root causes and implementing preventive solutions.
Collaborate with IT and development teams to gather requirements, validate data, and test system enhancements and contract updates.
Generate, analyze, and distribute reports supporting client, union, fund office, and internal business requirements.
Maintain contract setup documentation, reference materials, procedural guides, and tracking spreadsheets.
Coordinate and communicate contractual updates to affected departments for consistent implementation and compliance.
Serve as a primary liaison between internal departments and external stakeholders regarding contribution rates, contract interpretation, reporting requirements, and operational issues.
Develop, enhance, and document cross-functional processes to improve operational efficiency, accuracy, and service delivery.
Analyze contract provisions and create training materials, job aids, and resource documentation for Labor Relations and other business units.
Support Labor Relations with client communications, project coordination, contract research, and follow-up activities.
Build and maintain strong relationships with clients, unions, fund offices, and internal stakeholders to deliver exceptional service and support.
Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Attend webinars and training to stay up to date on best practices related to the company and department.
Complete projects and other duties as assigned by supervisor.

Benefits

Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Life insurance
Short term disability
Long term disability
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Identity theft protection
Critical illness
Accident
Cancer
Hospital protection
Legal insurance
Pet insurance