Labor Department Associate Community Services Representative

Department of Labor•Wethersfield, CT

5d•Hybrid

About The Position

The State of Connecticut, Department of Labor (DOL) is seeking to fill promotional opportunities for the position of Labor Department Associate Community Services Representative (ACSR) within its Benefit Payment Control Unit in Wethersfield. This unit is responsible for detecting, preventing, and recovering unemployment compensation overpayments. The position requires access to Federal Tax Information (FTI), necessitating fingerprinting and successful completion of State and Federal background checks. Telework is available, but the role requires in-office presence for training and regular duties. The ACSR will perform duties independently, conduct overpayment audits, make overpayment decisions, participate in appeals, handle inquiries via phone and email, analyze overpayments and decisions, manage overpayment debts, and serve as a resource and trainer for staff, utilizing Microsoft Office.

Requirements

Six (6) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.
Must be a current State of CT employee of the agency for at least six (6) months of full-time service or full-time equivalent service.
Must have access to Federal Tax Information (FTI).
Must successfully pass State and Federal background checks.
Considerable knowledge of a specialized area of job service, unemployment insurance or employment and training functions including pertinent laws, regulations, policies and procedures.
Knowledge of job service, unemployment insurance and employment training agency programs.
Knowledge of interviewing techniques and principles.
Knowledge of employment problems of special groups and behavioral problems hindering employment.
Interpersonal skills.
Oral and written communication skills.
Analytical skills.
Considerable ability to understand, apply and explain relevant laws, regulations, policies, programs and procedures.
Ability to establish cooperative relationships with staff, employers, diverse client population and the public.
Ability to make decisions.
Ability to use automated systems.
Ability to maintain good public relations.
Ability to lead teams.
Ability to create and maintain case management records.

Nice To Haves

Experience conducting overpayment audits in ReEmployCT
Understanding of how overpayment decisions are made
Understanding of overpayment appeals and the role BPCU plays
Experience in addressing phone calls and email inquiries on overpayments from both DOL staff and customers
Experience analyzing overpayment, non-monetary and appeal decisions
Experience reviewing and working with overpayment debts, credits and repayments
Experience acting as a resource/mentor to staff members including training
Experience utilizing Microsoft Office
Experience working independently

Responsibilities

Performing work duties independently.
Conducting overpayment audits.
Making overpayment decisions.
Participating in overpayment appeals.
Addressing phone calls and email inquiries on overpayments from both DOL staff and customers.
Analyzing overpayments, non-monetary decisions and appeal decisions.
Review and work with overpayment debts, credits and repayments.
Act as a resource/mentor to staff members including training.
Use of Microsoft Office.