Labor Analyst, Workforce Management & Labor Planning

Advance Auto Parts•Raleigh, NC

2d•Hybrid

About The Position

The Labor Analyst supports the Workforce Management Manager by executing the daily operational, system-support, configuration, maintenance, and validation work required to keep the enterprise WFM environment accurate, stable, and usable. The position serves as a hands-on resource for store and field support, recurring production activities, approved configuration changes, labor-budget and data loads, schedule-cycle support, testing, documentation, and issue resolution. The analyst works closely with Store Operations, Field Leadership, Finance, HR, Payroll, Technology, and external vendors to resolve issues, protect data integrity, and support consistent labor-planning processes.

Requirements

Bachelor’s degree in Business, Operations, Analytics, or a related field
2+ years of experience in Workforce Management, HR Systems or related field.
Working knowledge of WFM platforms (e.g., UKG, Reflexis, Blue Yonder, or similar)
Understanding of WFM system technical set ups
Strong proficiency in Excel and data analysis
Strong analytical and problem-solving skills
Detail-oriented with an operational mindset
Willingness to learn and grow into greater ownership
Ability to balance data insights with practical execution
Excellent communication and collaboration skills
Ability to document processes and follow governance standards

Nice To Haves

Exposure to BI tools (Power BI, Tableau, or similar) preferred
Ability to communicate insights clearly and concisely
Experience supporting retail, service-based, or multi-unit operations
Exposure to labor compliance requirements
Interest in analytical modeling, forecasting, and optimization
Knowledge of SQL, Python, R etc.

Responsibilities

Provide WFM support, resolve user issues, manage tickets, and coordinate escalations.
Track recurring issues and maintain support documentation.
Execute approved system configuration changes and organizational updates.
Monitor interfaces, jobs, and data feeds; maintain change-control documentation.
Load and validate labor budgets, forecasts, and scheduling data.
Support schedule generation, reconcile labor data, and monitor key planning metrics.
Test system changes, releases, and integrations.
Perform validations, data reconciliations, and maintain audit documentation.
Maintain reports, dashboards, SOPs, and training materials.
Support user training, governance activities, and critical WFM processes.