LaBelle Lights Associate

LaBelle Winery•Derry, NH

9d•Onsite

About The Position

The LaBelle Lights Associate will be a hardworking, motivated, self-starter with a great personality and the ability to manage time well, even when working independently, but also work as part of a collaborative team. This role involves greeting guests, responding to questions, maintaining a high level of customer service, and making recommendations. The associate will learn and adapt to the Toast POS system, assist and direct guests during their walk, and observe and report any issues along the guided light path. A visible presence is required on the Lights walk and at various stationary positions. The role also includes identifying and reporting safety hazards and misconduct to the Manager on Duty, engaging guests to enforce LaBelle policies, regulations, and guidelines for safety, and properly using radios for communication. Additional duties include assisting with the placement and removal of cones and signage, cleaning and restocking spaces, serving beverages, assisting with snow removal and ice management, and providing directions to drivers. Understanding and complying with LaBelle guidelines, departmental SOPs, and General Orders is essential. This is an outdoor event during winter time, and staff are expected to be at work on time regardless of weather conditions, unless the event is cancelled. Reliable transportation is a must, and appropriate outdoor apparel should be brought daily.

Requirements

Embody our Core Values at all times
Must maintain composure at all times
Strong communication and organizational skills
Strong interpersonal skills
Self Motivated
Must take direction and follow
Ability to walk/stand for long periods; for an entire shift
Ability to lift up 50lbs occasionally
Ability to work in a food/wine environment
Ability to climb stairs
Bending at waist, sitting, kneeling, climbing, walking, crouching as job may require
Ability to work in extreme temperatures
Reliable transportation is a must
Prepare for the elements

Responsibilities

Greet Guests with a smile
Respond to guest questions
Maintain a high level of customer service
Learn and adapt to all necessary operations with Toast POS system
Make recommendations for guests
Assist and direct guests during their walk
Observe and report any issues along the guided light path
Maintain a visible presence on the Lights walk, and various stationary positions throughout the course.
Identify and report all safety hazards to Manager on Duty
Identify and report any misconduct to Manager on Duty
Engaging guests to enforce LaBelle policies, regulations, and guidelines to ensure safety
Properly using radios to communicate with counterparts, supervisors, and managers
Assisting in the placement and removal of cones and signage throughout the property
Cleaning and restocking of all LaBelle Lights spaces.
Serve hot and cold beverages
Assist in snow removal, ice and snow management on property
Provide drivers entering the property clear and concise directions to assigned parking lots
Use traffic markers to help direct drivers into parking spots
Understanding and complying with LaBelle guidelines, departmental SOPs, and General Orders
Other tasks assigned