Label Printer Technician

Skechers • Rancho Belago, CA

7d • Onsite

About The Position

The Label Printer Technician analyzes label printer related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; maintains a documented log of issues/fixes/performed maintenance, installs, maintains, and troubleshoots label printer equipment.

Requirements

• Current experience providing technical label printer support in a large warehouse environment or two years’ experience.
• Demonstrate experience managing label printers and trouble-shooting and problem solving skills required, including knowledge of introductory networking theory, principles and practices.
• Ability to identify, analyze and troubleshoot introductory to mid-level technical network-related problems effectively.
• Ability to listen and communicate information to a wide variety of clients at all levels of skill.
• Ability to deliver user support both in-person and over the phone in a professional manner.
• Ability to support Skechers Distribution Centers objective by training others in use of label printers.
• Ability to lift heavy equipment.
• Ability to work in elevated workspaces.
• Ability to operate small to mid-sized heavy machinery.
• Ability to complete tasks with minimal supervision.
• Ability to have a flexible schedule for work (able to work nights evenings weekends etc.).
• Ability to learn and provide network support.
• Ability to learn and apply new technical knowledge quickly.
• Ability to communicate effectively with a diverse user base both verbally and in writing.
• Ability to work independently and as a member of a team.
• Ability to maintain cooperative work relationships.
• Ability to demonstrate sensitivity to, and respect for, a diverse population.

Nice To Haves

• CompTIA A+ certification, other certifications such as Network+ etc., or combinations of other IT certifications or printer certifications are favorable.
• Minimal knowledge of TCP/IP would be helpful.

Responsibilities

• Identifies, troubleshoots, and resolves hardware, poor print quality, and network-related problems encountered by end-users of the distribution center that involve label printers.
• Calibrate labels and check printer configurations on a regular basis to ensure that all devices are configured for optimal performance.
• Observes and maintains network connectivity and configuration of network settings on each label printer.
• Grades printed test labels to ensure labels are printing at an optimal quality and document graded tests on a regular basis for each printer.
• Configure grading validators on the label printers to ensure optimal quality printing of labels.
• Uses established tracking/ticketing system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, research bug fixes and implements solutions; communicates with manager regarding unresolved problems.
• Maintains detailed documentation of printer issues uncovered, preventative maintenance and repairs performed on each printer.
• Works with vendors on problem resolutions, repairs or replacement of hardware under warranty or under maintenance contracts.
• Works in conjunction with the Client Services Team members to perform all these duties.

Benefits

• Equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
• Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed