LAB TECHNICIAN- EVERGREEN

FRANKLIN PRIMARY HEALTH CENTER INC•Evergreen, AL

2d•$15 - $18•Onsite

About The Position

The Lab Technician, under the supervision of the Clinical Laboratory Technical Supervisor, will coordinate and perform multifaceted administrative, clinical, and clerical functions. The incumbent maintains a pleasant, courteous, and cooperative manner with patients, visitors, and the Center's personnel. This position is responsible for maintaining a comprehensive inventory of clerical and clinical supplies to ensure efficient and effective operations. The Lab Technician will work with multiple providers, centers, and senior staffing to process samples, perform tests, record and analyze results and challenges. They will answer the telephone, give information to callers, screen calls, and route calls to the appropriate destination in a courteous, professional, and efficient manner. They will obtain and record the caller's name, time of call, nature of the business, and person called upon. They may assist providers and clients with reconciling billing information deficiencies. The role requires excellent verbal and written communication skills, with the ability to express interpersonal teaching skills. The technician will assist in laboratory equipment maintenance and troubleshooting, and ensure proficiency testing is ordered, performed, and documented according to regulations. The Lab Technician must provide excellent customer satisfaction to patients, visitors, and co-workers at all times professionally and courteously, doing things right the first time, making people feel welcome, showing respect for each customer, anticipating customer needs and concerns, keeping customers informed, going the extra mile, responding quickly, protecting privacy and confidentiality, demonstrating proper telephone etiquette, taking responsibility for handling complaints, being professional, and taking ownership of their attitude toward Service Excellence. Adherence to the Health Insurance Portability and Accountability Act (HIPAA Privacy Rule) policies and procedures is mandatory, including completing annual compliance training and protecting patient medical privacy. The position requires adherence to safety regulations, personnel policies, and procedures, with annual Safety and Hazard Communication training updates. Knowledge of OSHA and CLIA requirements is necessary to assure compliance. Yearly health maintenance records, including TB skin testing and completion of the hepatitis series, must be maintained.

Requirements

High school graduate, GED equivalent or Medical Laboratory Technician (MLT), Graduate of an approved Phlebotomy Program or Associate’s Degree.
Certified or Registered preferred with one (1) or more year laboratory or an equivalent combination of training, education, and work experience relative to the position.
Requires knowledge of the field of assignment sufficient to perform thoroughly and accurately the full scope of responsibility.
Possess strong human relations skills to deal effectively with patients/visitors in person or via telephone.
Possess knowledge of personal computers, keyboarding, and basic software packages such as Microsoft Office and Windows.
Must have keyboard experience and have a knowledge of electronic medical records.
Possess a higher level of proficiency in the operation of lab equipment.
Ability to use the multi-line telephone, copier, adding machine, fax machine, and other office equipment.
CPR certification.
Phlebotomy Certification or national MLT certification.
Requires eye-hand coordination and manual dexterity.
Requires the ability to distinguish letters or symbols.
Requires the use of office equipment, such as copiers, computer terminals, and keyboards, telephones, calculators, and fax machines.
Requires normal vision range.
Requires frequent standing, sitting, bending, stooping, or stretching.
Ability to lift, move or support the weight of client, with assistance.
Must successfully complete Privacy Rule compliance training annually or as revisions are made to the policies and procedures.
Must comply with Privacy Rule guidelines by learning to protect FPHC patient’s medical privacy.
Must comply with Privacy Rule guidelines by appropriately maintaining our patient information in compliance with national standards.
Must comply with Privacy Rule guidelines by providing appropriate security of FPHC patient records.
Knowledgeable of OSHA and CLIA requirements to assure compliance.
Maintain yearly health maintenance records by obtaining TB skin testing and completion of the hepatitis series.

Responsibilities

Make sure all lab results are in the electronic medical records.
Perform routine lab procedures such as but not limited to HbA1c, Urine, Strep A, Glucose, Urine Dip, Urine HCG, PT/INR, etc.
Perform phlebotomy on children, adults, and older populations.
Perform and document quality controls/quality assurance/maintenance.
Monitor inventory levels and reorder supplies as needed.
Perform routine maintenance and cleaning of equipment.
Responsible for specimen processing, test performance, and reporting test results.
Notify the provider of pertinent results.
Maintain proper records and ensure that results are available in a timely manner.
Assist in reconciling initial training, bi-annual training, annual training, follow-up training, and competencies according to CLIA regulations or based on PI, QA, or operation findings.
May fill-in site locations for other lab personnel when necessary.
Maintain CEU’s as required by the laboratory field.
Participate in in-house training sessions.
Process samples, perform tests, record and analyze results and challenges.
Answer telephone and give information to callers, screen calls, and route calls to the appropriate destination.
Obtain and record the caller's name, time of call, nature of the business, and person called upon.
Assist providers and clients with reconciling billing information deficiencies.
Assist in laboratory equipment maintenance and troubleshooting.
Assist in ensuring proficiency testing is ordered, performed, and documented according to regulations.