Lab Technician II - 1st shift

Boston Scientific • Arden Hills, MN

10d • $43,368 - $73,736 • Onsite

About The Position

The primary purpose of this position is to ensure Cardiac Rhythm Management returned-product complaints are processed, reported, and trended timely and accurately. Working under close to moderate supervision, you will receive general instructions on routine work and detailed instructions on new assignments.

Requirements

• Associate degree (AA) in Electronics (or equivalent related experience).
• 1+ year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong attention to detail.
• Solid technical writing skills.

Nice To Haves

• Experience working in a regulated quality environment (e.g., complaint handling, investigations, and documentation).
• Experience using a complaint management system (e.g., GCMS Trackwise).
• Understanding of basic electrical principles.
• Proficiency using electrical test equipment (e.g., oscilloscopes, digital multimeter, power supply, spectrum analyzer, source meter).

Responsibilities

• Maintain compliance with applicable quality requirements, including completing required training and documenting training as needed.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; and enter complete, accurate information into the Global Complaint Management System (GCMS) complaint database.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information needed to complete investigations.
• Follow up with Complaint Management Center (CMC) to confirm reported coding is accurate and to obtain additional information when needed.
• Prepare and route complaints for approval after confirming all required analysis and investigation documentation is complete.
• Assist in maintaining and updating returned-product test procedures.
• Identify opportunities and recommend improvements to complaint-handling processes and procedures.
• Maintain lab cleanliness and operate in compliance with corporate procedures and standards.

Benefits

• Relocation assistance is not available for this position at this time.
• Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree