Lab Support Coordinator - 40 hours, Days

UMass Memorial Health • Milford, MA

3d • Onsite

About The Position

The Lab Support Coordinator greets and receives patients, determines their needs, and directs them appropriately. This role includes performing phlebotomy, blood cultures, and EKGs, managing site operations, ordering supplies, addressing issues, and ensuring efficient workflow in collaboration with the manager/supervisor.

Requirements

• High School Diploma or equivalent
• Phlebotomy training
• Valid driver’s license
• Phlebotomy experience
• Fluent English communication
• Computer/keyboard proficiency

Nice To Haves

• ASCP certification or eligibility
• 1 year of phlebotomy or management experience

Responsibilities

• Performs venipuncture and capillary collections across all age groups.
• Follows departmental protocols and maintains a 95% success rate.
• Communicates collection issues to supervisors and ensures patient comfort.
• Receives and redistributes specimens per protocol.
• Prioritizes STAT and critical samples.
• Registers specimens accurately and efficiently.
• Maintains organized and clean workstations.
• Stocks supplies and ensures readiness of red buckets and carts.
• Troubleshoots and maintains registration printers.
• Demonstrates mastery of hospital information systems.
• Orders tests accurately and consults departments as needed.
• Manages label batches and test cancellations.
• Answers and transfers calls courteously and efficiently.
• Ensures phone coverage and maintains professional communication.
• Performs bleeding times and enters results.
• Proficient in fingerstick and heel stick techniques.
• Adapts to workflow changes and provides coverage as needed.
• Assists with courier, home draw, and secretarial duties.
• Offers constructive feedback to supervisors.
• Manages daily lab operations and communicates with staff and physicians.
• Conducts customer satisfaction surveys as needed.
• Assists with scheduling and performance evaluations.
• Covers shifts when needed and trains new staff.
• Applies knowledge of growth and development stages to patient care.
• Demonstrates age-appropriate communication and support.

Benefits

• signing bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED