Lab Support Analyst

PerkinElmer•Rensselaer, NY

5d•$62,000 - $93,000•Onsite

About The Position

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Requirements

Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication and documentation skills are a must.
Ability to manage one’s time with minimal supervision to achieve objectives.
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Associate degree in Computer Science or Life Science AND 2+ years of relevant technical experience including (but not limited to); Windows technologies, manufacturing systems, networking, technical writing

Nice To Haves

Bachelor's degree in Computer Science or Life Science
2 years of experience in lab environment is a plus
Experience with scientific instrumentation

Responsibilities

Build and maintain a working relationship with Lab System Owners, IT Teams, and Management.
Update the Regulatory Asset Management systems inventory of lab equipment, PC’s, software, and any other information pertinent to the environment.
Maintain daily assigned project related communications with team.
Staying compliant by following Standard Operating Procedures, Job Aids, and Work Instructions.
Function as technical SME.
First Line User Support.
User account setup/Password Resets
Non-change control break fix.
Execution of Change Controls.
Like-for-like replacements.
Completing Preventative Maintenance Work within deadline. Biannual and Annual Reviews.
Execution of Change Controls.
On-Call Support rotation schedule
PER requests/ SOP Field Testing and SLC Review.
Assist with Investigations.
Audit response
Validation
Lab Administration
PER requests
Investigations
Data backup configuration
Software: training and advanced end user
Data integrity assessments
Training
Repair systems
Technical SME
SOP Authoring
Implement continuous improvement
Write change control requests and test plans
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment