Lab Supervisor-Certified, Core Lab Central Processing 40hr, First Shift Flex

UMass Memorial Health•Worcester, MA

43d•Hybrid

About The Position

This position is responsible for the day-to-day supervision of staff, laboratory testing, and workflow in the assigned laboratory section. The role ensures that laboratory results are produced in accordance with established procedures, coordinates the communication of technical and result issues to lab management and operations leadership, and provides advanced technical support for staff. The Lab Supervisor is an active participant in quality assurance management within the laboratory. The position may have a signing bonus available, and eligibility will be confirmed during the interview process. UMass Memorial Health emphasizes that everyone is a caregiver, and this role is part of a larger health system focused on healing, academic excellence, and research. The position supports core lab central processing and lab customer service operations, requiring flexibility in work hours and willingness to travel between affiliated locations. The role functions as an essential employee, reporting to work during inclement weather or emergency events. Key responsibilities include supervising day-to-day operations of lab central processing, ensuring accurate specimen receipt, accessioning, handling, prioritization, and distribution, and overseeing lab customer service functions. The role also ensures courier operations are met, oversees the core lab temperature monitoring system, leads supply management, and performs other duties as required.

Requirements

Bachelor’s degree of science from an accredited college/university with a major in Clinical Laboratory Science, or Medical Technology, or Biological Science or chemistry, or Bachelor’s degree with Major with a combination of 30 semester hours in biology and chemistry and math, or Official evaluation report for non-US college/university transcript.
National certification as a generalist Medical Laboratory Technologist/Scientist, categorical in the specialty of the operation, or Specialist : Examples : ASCP Technologist/Scientist Certification: Blood Bank (BB), Chemistry (C), Cytogenetics (CG), Cytologist (CT), Hematology (H), Histotechnologist (HLT), Microbiology (M), Molecular Biology (MB), Medical Laboratory Scientist (MLS).ASCP Specialist Certification: Blood Bank (SBB), Chemistry (SC), Cytology (SCT), Cytometry (SCYM), Hematology (SH), Microbiology (SM), Molecular Biology (SMB).ASCP Technician: Phlebotomy Technician (PBT), Histotechnician (HT) ABHI Specialist Certification: CHT (ABHI) or CHS(ABHI).
Must qualify as high complexity testing personnel under CLIA regulations where required.
5 years clinical or anatomic laboratory experience.
1 year of experience in a clinical or anatomic leadership role.
Knowledge of evaluation methodologies, data analysis, i.e., statistics, QC/proficiency testing, and analytic root cause analysis.
Must possess the interpersonal and communication skills (both oral and written) needed to provide effective participative leadership and for successful communication with all levels of staff.
Demonstrated proficiency with Microsoft products.

Nice To Haves

Experience with regulatory compliance processes, such as CAP and Joint Commission regulatory processes.
Demonstrated proficiency with laboratory information systems.

Responsibilities

Responsible for day-to-day supervision of staff, laboratory testing and workflow in the laboratory section as assigned.
Ensures laboratory results are produced in accordance with established laboratory procedures.
Coordinates communication of technical and result issues to lab management and operations leadership.
Provides advanced technical support for staff and is an active participant in quality assurance management in the laboratory.
Oversight of laboratory staff: makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
Resolves grievances and other personnel problems within position responsibilities.
Completes documentation of competency: signs off on new employee’s probationary period and annual staff competencies, as required by CAP.
Coordinates scheduling, staffing, and emergent coverage needs for all campus laboratory locations.
Is an active participant in the management team facilitating the implementation and communication of the departmental goals.
Make recommendations for capital purchases, staff and /or process changes to be included in the budget consideration process.
Ensures day-to-day decisions are consistent with the laboratory’s financial goals and objectives.
Writes, edits, and organizes new and existing procedures.
Takes an active role in the procedure review process to ensure they remain consistent with laboratory practices.
Ensures compliance with all laboratory quality and safety policies.
Ensures all periodic instrument maintenance is performed.
Serves as a laboratory resource for advanced instrument repair/troubleshooting.
Provides guidance and appropriate follow-through to other staff members for complex or unusual test results.
Facilitates completion of validation studies for new equipment/assays.
Develop staff training plans for new equipment and assays.
Ensures all proficiency testing is performed according to established laboratory and CAP procedures.
Reviews all CAP proficiency results and leads investigations into CAP PT exceptions.
Supervises assigned personnel including performance evaluations, scheduling, orientation, and training.
Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
Resolves grievances and other personnel problems within position responsibilities.
Coordinates the assignment of tasks and helps resolve technical and operational problems.
Evaluates the impact of solutions to ensure goals are achieved.
Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.
Develops and maintains procedures necessary to meet regulatory requirements.
Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
Ensures adequate equipment and supplies for department.
Develops and maintains established departmental policies, procedures, and objectives.
Ensures compliance to all health and safety regulations and requirements.
Performs similar or related duties as required or directed.
Supervising the day-to-day operations of lab central processing, ensuring accurate specimen receipt, accessioning, handling, prioritization, and distribution according to established policies and procedures, meeting all regulatory requirements.
Oversees lab customer service functions, promoting exceptional service to patients, providers, clinical teams- both external and internal customers and ensuring timely issue resolution and communication.
Ensures expected courier operations are met, including communication related to courier route optimization, specimen transport requirements, chain of custody, service level requirements.
Oversees core lab temperature monitoring system, including environmental compliance programs and documentation are met daily including corrective actions and adherence to policies and procedures, and communication with key facilities and or contacts for any operational intervention.
Leads and ensures supplies are received, inspected, documented, and distributed to areas for quality control and proper receipt in timely manner.
May assist with laboratory inventory management, including supply utilization analysis, par level, stock rotation, ordering, and other duties as required.
Performs other duties and responsibilities consistent with lab operations and organizational growth.