Lab Services/Member Support Trainee (Float)

One Medical•Westport, CT

12d•Onsite

About The Position

One Medical is seeking motivated individuals to launch their healthcare career as a Float Lab Services Specialist/Member Support Specialist Trainee. This role provides full training in phlebotomy and other clinical procedures, offering an opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives. As a trainee, you will provide exceptional care and support for patients, train to provide venipuncture and other clinical support services, remove barriers to care, and serve as the first point of contact for patients. You will also be responsible for the stewardship of the office space and provide other support as requested by the Practice Coordinator, Operations Manager, or providers. The ideal candidate is a strong team player with innovative problem-solving skills, empathy, focus, and compassion in all interactions. They should thrive in a feedback and growth-oriented culture and be nimble in responding to patient and team needs.

Requirements

At least 1 year of experience in high touch customer or patient facing roles.
Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
A High School Diploma or equivalent.
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

No phlebotomy/medical assistant experience required.
Experience with remote teams a plus.

Responsibilities

Use C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary.
Perform all front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
Contribute to team development through rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc asks.
Master the technology suite including Slack, G-suite, Zoom, and the Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work.
Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization.
Successfully complete One Medical clinical training within the first six months of employment (One Medical sponsored).
Obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored).
Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics (upon successful completion of training).
Perform basic laboratory services, including but not limited to phlebotomy specimen collection, specimen processing, and related laboratory support functions and other clinical support activities as assigned (upon successful completion of training).
Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization (upon successful completion of training).
Care for members beyond the lab room by answering patient messages, following up on lab cases and assisting providers and virtual medical team with clerical duties such as medical record and consult review, billing inquiries, and DOH reporting (upon successful completion of training).

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100% (for practicing clinicians).
UpToDate Subscription - An evidence-based clinical research tool (for practicing clinicians).
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education (for practicing clinicians).
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience (for practicing clinicians).
Discounted rate to attend One Medical’s Annual REAL primary care conference (for practicing clinicians).