Lab Processing Associate, 40hr - Days

Beth Israel Lahey Health•Woburn, MA

21h•Hybrid

About The Position

Contributes to the Hospital’s mission by providing the clerical and pre-analytical support associated with lab specimen processing. This position will have an impact on laboratory efficiency, physician/clinician satisfaction and ultimately patient satisfaction by recording receipt of specimens accurately and efficiently and following through on lab results in a timely manner.

Requirements

High School Diploma or equivalent
Must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.

Nice To Haves

At least one year of medical laboratory, clerical or secretarial experience.

Responsibilities

Receives specimens from multiple locations, data inputs accurate documentation of the patient and the required lab test order.
Verifies appropriate specimen accompanies test requisition.
Verifies that the specimen is properly labeled with two patient identifiers, date and time of collection, initials of person obtaining the sample
Attach printed labels to specimens from physician offices if necessary
Completes the order, producing labels and essential documentation.
Verifies insurance information and follows through with Hospital registration and/or physician practices to ensure appropriate and efficient billing.
Investigate test requisitions with missing information from physician office or off-sites
Issues ABN form to patients when tests do not meet medical necessity
Preparing specimens for shipments and/or courier to deliver to reference laboratory.
Interacts with reference labs, physician offices, clinicians, and others, providing superior customer service and clinical information within their scope of practice.
Orders and stocks supplies ensuring adequate reference lab and other materials are on hand to optimize sufficient levels of inventory given limited storage space
Answers the phone in a professional manner, answering questions about lab results and researches test status when necessary.
Runs reports and addresses the data by providing results, checking on outstanding tests, and other follow through required to improve lab efficiency and physician/clinician satisfaction.
Perform the pre-analytical steps in specimen processing including, but not limited to, sorting, centrifuging, aliquoting and generating work lists
Perform tests that are waived by the CLIA and other regulatory agencies.
Confirming specimens received match the appropriate test requirements