Lab Operations & Client Relations Manager

CareAbout

5d • $65,000 - $85,000 • Onsite

About The Position

The Lab Operations & Client Relations Manager is responsible for managing the business, client, and revenue-cycle relationships of the physician owned laboratory (POL). This role serves as the primary liaison between the lab and referring physician practices, ensuring smooth onboarding of new accounts, resolving billing and specimen-handling issues, maintaining compliance with healthcare regulations (including Stark Law and Anti-Kickback Statute requirements specific to physician-owned labs), and driving account growth and retention.

Requirements

• Compliance with Stark Law, Anti-Kickback Statute, CLIA, and other applicable healthcare regulations governing physician-owned labs
• Experience managing contracts and working relationships with contractors
• Experience overseeing and supporting lab draw sites
• Experience managing staff, including scheduling, training, and performance oversight
• Experience providing oversight of other managers
• Experience monitoring test volume, turnaround times, and client satisfaction
• Experience collaborating with billing/revenue cycle staff to resolve claim denials, coding questions, and client billing disputes
• Experience tracking and reporting key account metrics
• Experience coordinating with operations, couriers, and IT to resolve issues
• Experience identifying and pursuing opportunities for account growth
• Experience maintaining accurate CRM/account records and documentation
• Experience supporting marketing and outreach efforts

Nice To Haves

• Experience managing the business, client, and revenue-cycle relationships of a physician owned laboratory (POL)
• Experience serving as the primary liaison between the lab and referring physician practices
• Experience ensuring smooth onboarding of new accounts
• Experience resolving billing and specimen-handling issues
• Experience driving account growth and retention

Responsibilities

• Manage and grow a portfolio of referring physician accounts, serving as the main point of contact for client needs
• Oversee onboarding of new referring providers/practices, including account setup, requisition/EHR integration, and courier/logistics coordination
• Manage contracts and working relationships with Lab Pro Solutions contractors, including agreement renewals, performance tracking, and issue resolution
• Oversee and support lab draw sites, including site setup/expansion, staffing coordination, and ongoing monitoring of job performance and service quality
• Manage phlebotomist staff, including scheduling, training, and performance oversight, should direct phlebotomy management fall under this role
• Provide oversight of the Lab Manager for the main lab facility, including performance management and alignment on operational priorities
• Monitor test volume, turnaround times, and client satisfaction; proactively address service issues
• Collaborate with billing/revenue cycle staff to resolve claim denials, coding questions, and client billing disputes
• Ensure all account activities comply with Stark Law, Anti-Kickback Statute, CLIA, and other applicable healthcare regulations governing physician-owned labs
• Track and report key account metrics (volume, revenue, retention) to lab leadership
• Coordinate with lab operations, couriers, and IT to resolve specimen transport, requisition, or interface issues
• Identify and pursue opportunities for account growth within compliance boundaries
• Maintain accurate CRM/account records and documentation
• Support marketing and outreach efforts to referring physician offices as appropriate

Benefits

• Health, dental, and vision insurance
• 401K with automatic employer contribution
• PTO and Paid Holidays
• Company paid Life Insurance
• Access to voluntary short and long-term disability insurance
• Access to additional life insurance
• Access to a variety of Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed