Lab Office Assistant
About The Position
The Lab Office Assistant performs routine but varied clerical office tasks, with heavy and proficient data entry, as well as some routine laboratory assistant procedures. The position supports pathology reporting, telephone and physician-office communications, inventory and package handling, and specimen processing. The assistant is expected to provide exceptional customer service and communicate professionally with patients and customers while working collegially with the team. This full-time role is based in a healthcare facility open Monday through Friday throughout the year. Regular, punctual attendance is required, including during inclement weather. Overtime may be required when necessary to complete assigned tasks. Travel is not expected, and the position has no supervisory responsibility.
Requirements
- High school diploma or equivalent.
- Previous office experience.
- Ability to work well independently and ask for help when needed.
- Understanding of laboratory protocols and procedures.
- Ability to use applicable technology and systems.
- Professional and courteous communication and behavior.
- Ability to meet the role’s physical demands, including sitting for long periods, occasional standing, walking, bending, kneeling, stooping, and lifting or moving items weighing less than 20 pounds.
Nice To Haves
- Previous laboratory or medical office experience is preferred.
Responsibilities
- Follow the Water’s Edge Mission Statement, Credo, and Service Goals and Values, providing exceptional customer service.
- Transcribe pathology details and enter final reports.
- Answer telephones, route callers, and take messages courteously.
- Communicate professionally and courteously with physicians’ offices to resolve issues involving pathology requisition forms.
- Track and order inventory and gross room supplies as needed; ship and receive packages.
- Perform computer entry, receive and log in specimens, and handle specimens responsibly.
- Assist with specimen accessioning when available and needed.
- Work collegially with the team to accomplish common tasks.
- Demonstrate appropriate and professional communication and behavior toward patients and customers.
- Maintain punctual and regular attendance, including during inclement weather, and work overtime if necessary to complete assigned tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
