Lab Lead Support Services - Processing Department

Bon Secours Mercy Health • Richmond, VA

6d • Onsite

About The Position

The Lab Lead functions as the department lead and coordinates the daily operations of the lab. They provide leadership and technical expertise to the lab assistants and couriers. In addition, working as the Lab Lead you will ensure that all testing results are reported within the required time frame, assist with safety training, resolves personnel issues, and provide input and documentation for performance reviews. Responsibilities include daily scheduling, data collection, inventory, and troubleshooting sample and customer issues.

Requirements

• High School Degree or GED (required)
• Ability to provide quality, error-free work in a fast-pasted environment
• Engage with staff and patients in a professional manner
• Strong interpersonal communication and organization skills

Nice To Haves

• Associate Degree, Allied Health Sciences – Phlebotomy with additional coursework (preferred)
• Phlebotomist Certification (preferred)
• Previous experience in a laboratory setting (preferred)
• Previous experience in leadership position in customer service environment (preferred)
• 3 years phlebotomy experience with EKG experience (preferred)

Responsibilities

• Coordinates workflow related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service.
• Performs all duties of phlebotomists and processors as needed.
• Monitors Lab Information System (LIS) reports and logs for compliance to assure pre-analytical processes are of highest quality.
• Assists leadership with department needs.
• Manages quality assurance documentation of personnel as needed.
• Provides oversight for scheduling and timekeeping.
• Implements policies and procedures as relates to specific area.
• Oversees training and orientation of personnel.
• Maintains standards of accreditation for The Joint Commission (TJC) and The College of American Pathologists (CAP) for specific area.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED